The complaint: Geoff has a disability that affects his memory. He complained to us about WorkSafeBC (WSBC). Geoff said that WSBC’s electronic submissions portal in the Review Division only allowed one submission and that this was unfair because he needed to make many submissions. Also, Geoff needed to submit information as soon as it became available.

What we did: Our investigation confirmed that Geoff had been able to make the submissions he wanted but the online portal only accepts one submission at a time due to technical limitations. However, WSBC told us that Geoff could contact the Review Division with questions or to make additional submissions.

How we helped: To address the complaint, WSBC agreed to update its online portal to explain its technical limitations. It will also tell users what they can do if they need assistance in making submissions.

Why it matters: Treating people like Geoff fairly by making information available and accessible is important.