Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Extension granted
For decisions to be fair it’s important that they are based on accurate and relevant information. Jan applied to…
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Caring for vulnerable people
Bob’s mom had advanced dementia and lived in residential care. Her husband filed her income tax returns. After he…
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Request for refund
Joe, like many seniors, had a modest fixed income. His residential care facility charged him a subsidized rate. To qualify…
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Speaking up for others
Visiting her father in the hospital, Nicole was concerned with what she saw. She noticed apparent abusive and rough…
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I’ll be saving my receipts
John, a senior, had been in receipt of disability assistance for over a decade. When he turned 65, John…
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A verification situation
With multiple health issues and a variety of personal strains, Reina, a senior, had fallen behind on her paperwork.…
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The power of an explanation
Gretel, a senior, had been confused by her hydro bill for some time and asked her son, Anatoly, to…
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Phantom debt
For several years, Ali had been receiving collection notices and telephone calls from Revenue Services of BC (RSBC) demanding…