Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Answers to a tragedy
After Janet’s brother was unexpectedly found deceased in his apartment, the Coroners Service commissioned a toxicology report to determine…
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Pick a cup, any cup?
After doing his taxes, Bob sent the $2,000 he owed from his online account. Soon thereafter, Bob realized there…
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Speaking up for others
Visiting her father in the hospital, Nicole was concerned with what she saw. She noticed apparent abusive and rough…
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Lost dentures
Adam was rushed to the hospital. By the time he was admitted into the emergency ward, Adam was in…
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Making the request
Duncan was reviewing the guidelines for Medical Services Plan premium assistance. Given his low income, Duncan figured he should…
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Fax complications too?
Several months after surgery, Margaret was unfortunately having complications. To make matters worse, the medical specialist she needed to…
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Missing tunes
Nate, a patient at the Forensic Psychiatric Hospital, was disappointed to find his iPod music player had gone missing.…
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Out-of-country newborn care
While travelling abroad, Cheryl gave birth prematurely. Her newborn required approximately two months of neo-natal intensive care before the…
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Medication denied
Don had mental health problems for which he was getting help from a specialist. When he was convicted and…
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How do you budget for this?
Cecil was released from hospital after several trying weeks of cancer treatment. Finally home, a new set of stresses…