Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Caring for his wife meant financial hardship
Providing clients with clear and accessible information up front is of utmost importance. Lana was the main household breadwinner.…
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Barriers overcome
Policies need to accommodate the personal circumstances of the public. Steve was experiencing issues with his Medical Services Plan…
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No policy, no fair
When a policy is changed it’s important to ensure all those impacted know about the revision. While detained at…
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A case of mistaken identity
Due to an administrative error, Daniel was receiving collections notices meant for his deceased brother. Daniel was receiving bills…
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Second opinion stalled
When a bureaucratic process gets in the way of a patient’s rights. Beth’s daughter was referred to Interior Health…
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Does the policy apply?
Angela had been receiving medication as an outpatient at the hospital for many years. One day the hospital pharmacist…
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Look who’s back in town
After receiving medical tests at a lab, Marco received a $159 invoice and some distressing news – his Medical…
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MSP payments fall through the cracks
Colin contacted us to complain about the treatment he received when he contacted Health Insurance BC (HIBC), and about…
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Denied basic health coverage
Darci’s baby was due soon. An applicant for permanent residency status, she was having trouble getting the Medical Services…
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Triaging prison healthcare
Believing his cough had progressed to pneumonia, Jeff requested medical attention. He was coughing up blood. After several days…