Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Eating is essential
Anne contacted our office and told us she had been restricted from visiting her husband, Karl, who lived in…
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Too many mistakes
Lise’s Medical Services Plan (MSP) coverage was suspended due to a delay in obtaining her Quebec birth certificate. She…
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Policy follows law, not the other way around
Several families complained to our office about residential care fees charged to their elderly loved ones. The health authorities…
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The purple dot
In 2019, Tammy went to the hospital’s emergency department seeking medical treatment. She told us she waited for a…
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I’d like a second opinion please
Harry, who was involuntarily detained under the Mental Health Act, reached out to our office after his request to…
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A new health service provider lacked a policy
Developing fair policies and practices prior to administrative changes can prevent problems from reoccurring. Ray was in the midst…
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Benefits activated
Urgency sometimes requires administrative flexibility. Jane, an income assistance recipient, was in urgent need of her heart medication. She…
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Stamping out error
Where the consequences of an error are serious, rigorous procedures are needed. When Ezra was transferred from the Forensic…
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Written documents allowed
Allowing information to be shared in a way that works best for complainants is a key consideration when ensuring…
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Getting to the root of the matter
Administratively fair appeal processes must be objective and unbiased. While on vacation in China, Eve experienced a medical emergency…