Case Summaries
Our stories
Case summaries help tell the story our of investigations. They provide a lens into understanding the kinds of individual complaints that we hear and highlight the steps we take to get to the bottom of the issue, including the outcomes of our investigations.
Search Summaries
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Safety is serious
Kennedy contacted our office concerned with how he was treated by Burnaby Youth Custody Services Centre. Kennedy was moved…
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A nightly need
Damon contacted our office with a complaint that his continuous positive airway pressure (CPAP) machine did not accompany him…
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Doubtful documentation
Steve was incarcerated at the Vancouver Island Regional Correctional Centre (VIRCC). He was frustrated to learn that VIRCC had…
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Searching for a fair outcome
Mateo was moved from his living unit to segregation as a result of a fight he was involved in…
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The problem came into focus
While an inmate at the Kamloops Regional Correctional Centre (KRCC), Vince’s wife, Wendy, mailed him his prescription eyeglasses. When…
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Twice the victim
Emily was the victim of a crime and the accused was her sister, Beth. Beth pleaded guilty to a…
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A special diet of special importance
An inmate’s complaint led to the development of a formalized policy and additional training. While detained at the Prince…
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A new health service provider lacked a policy
Developing fair policies and practices prior to administrative changes can prevent problems from reoccurring. Ray was in the midst…
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A fair, yet unfortunate situation
Despite following a fair process, simple reminders to staff can be beneficial. Ryder was incarcerated due to an outstanding…
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Outed on trial
Our investigation resulted in a change to better protect the personal health information of inmates. While detained at North…