Welcome to the Complaint Checker

City of Vancouver

How to make a complaint to the City of Vancouver

Contact the City of Vancouver.

Contact for City of Vancouver

Register your complaint with the City directly:
311 (Vancouver only)
1-604-873-7000
Website: https://vancouver.ca/your-government/contact-the-city-of-vancouver.aspx

Not Sure? Contact Us!

Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.

Need Support?

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Tips for making a complaint

Ask to speak with a supervisor or manager

Clearly explain the issue and the outcome you seek

Keep track of who you speak to, when and what was said

Ask what appeal and review processes are available (be mindful of deadline and criteria)

If you have any questions or can’t find the information you’re looking for, please give us a call. We may be able to help: 1-800-567-FAIR (3247)