Banks

How to make a complaint to a bank

Each bank has its own complaints resolution process. Below are links to the complaint processes for Canada’s top five banks:

Bank of Montreal (BMO): https://www.bmo.com/en-ca/main/about-bmo/who-we-are/business-conduct/customer-resolution-office/customer-complaint-handling-process/

Bank of Nova Scotia (Scotiabank): https://www.scotiabank.com/ca/en/about/contact-us/customer-care/how-to-resolve-your-complaints.html

Canadian Imperial Bank of Commerce (CIBC): https://www.cibc.com/en/about-cibc/sustainability/service-commitment/resolving-your-complaints.html

Royal Bank of Canada (RBC): https://www.rbc.com/customercare/

Toronto-Dominion Bank (TD): https://www.td.com/ca/en/about-td/customer-care/resolving-your-complaints

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If you are unable to resolve complaint through the bank’s own process, you can make a complaint to the Ombudsman for Banking Services and Investments.

Call: 1-888-451-4519

Email: ombudsman@obsi.ca

Visit: https://consumerportal.obsi.ca/public/inquiries/inquiry/