Complaints

The Ombudsperson provides an independent avenue for individuals with complaints about B.C. public services. Individuals are provided with referral information and assistance if they have not yet used existing appeal or review processes or are guided to early resolution of their complaints.

Other complaints result in an investigation to determine if the actions of a public authority were fair and reasonable.

Each year, we receive approximately 7,500 questions and complaints and conduct over 2,000 individual investigations and early resolutions.

You can view published individual case summaries highlighting our work here.

Before you contact us to discuss your complaint/question, please do your best to have the following ready to share with us:

  • a list of the people at the authority(ies) in question you spoke with about your complaint, when you spoke with them and what they said, and
  • copies of all relevant documents and correspondence - including emails - between you and the authority(ies) in question​.

If you are ready to submit your complaint to us, here are your options:.

If you know of someone with a complaint about a provincial or local government program or service and needs translation services, please refer them to our free, confidential, professional interpretation services here.