The Ombudsperson provides an independent avenue for individuals with complaints about B.C. public services. Individuals are provided with referral information and assistance if they have not yet used existing appeal or review processes or are guided to early resolution of their complaints.
Other complaints result in an investigation to determine if the actions of a public authority were fair and reasonable.
Each year, we receive approximately 7,500 questions and complaints and conduct over 2,000 individual investigations and early resolutions.
You can view published individual case summaries highlighting our work here.
Before you contact us to discuss your complaint/question, please do your best to have the following ready to share with us:
If you are ready to submit your complaint to us, here are your options:.
- Call us 1-800-567-3247 (toll-free in B.C.) or 250-387-5855 (Victoria).
- Submit via our confidential and convenient online complaint form.
- Make a written complaint.
- Visit our Victoria office (a call in advance will allow us to serve you more promptly).
If you know of someone with a complaint about a provincial or local government program or service and needs translation services, please refer them to our free, confidential, professional interpretation services here.