As a single mother to a son with special needs, Harpreet was concerned when she was informed she would not be receiving her child care subsidy for the following month.

Because Harpreet was starting a new job with a slightly higher income potential due to commissions, the ministry determined she would not receive the child care subsidy until her new income was determined. Harpreet thought the decision was unfair as it was not guaranteed she would actually take home a higher income that month. She was relying on receiving the subsidy. After speaking to several ministry staff and being unable to resolve the concern on her own, Harpreet contacted us and said she was concerned about the financial impact the ministry’s decision would have on her.

In response to our investigation, the ministry reviewed Harpreet’s circumstances and decided, given her situation, to issue a partial child care subsidy for the following month to assist with day care costs while Harpreet started her new job and began earning commissions.