Provincial Health Services Authority

We can investigate complaints about health authorities and hospitals. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s the complaint information for you and some tips on how to make your complaint.

How to Complain to Provincial Health Services Authority

If you have concerns about the quality of care you or a loved one received you can contact the Patient Care Quality Office for your health region. If you are not satisfied with how your complaint was dealt with by the Patient Care Quality Office you may request a review by the Patient Care Quality Review Board.

Contact for Patient Care Quality Review Board

Phone: 1-888-875-3256
Email: pcqo@phsa.ca
Website: www.phsa.ca

For More Information: Patient Care Quality Contacts

Already completed this process?

If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:

Make a Complaint

Not Sure? Contact Us!

Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.

Need Support?

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Tips for Making a Complaint

Ask if you can speak with a supervisor or manager about your issue.
Clearly explain what your issue is and what you’d like the outcome to be.
Write down the names of the people you speak with, when you spoke with them and what they said.
Make the conversation about what you need, be persistent but remain calm and polite.
If you are still unsatisfied, ask what appeal and review processes are available and pay close attention to their criteria and deadlines.