Office of the Provincial Health Officer

We can investigate complaints about the Office of the Provincial Health Officer (PHO) and the programs and services it provides. We recommend trying to resolve your complaint directly with the PHO before you contact us as often the issue can be resolved more efficiently and effectively. Here’s some information for you as well as some tips on how to make your complaint.

How to Make a Complaint about the Office of the Provincial Health Officer

Complaints about the services offered or the decisions made by Office of the Provincial Health Officer (PHO) can be raised through the Patient and Client Relations team.

Contact for the PHO

Patient and Client Relations: 250-952-1891

Mail: 4th Floor, 1515 Blanshard St.
Victoria, B.C. V8W 3C8

Or visit the PHO website for more information.

 

Already completed this process?

If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:

Make a Complaint

Not Sure? Contact Us!

Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.

Contact Us

Need Support?

Do you need advocacy, support or legal advice? Click here for a list of links that may help you get the assistance you need.

Tips for Making a Complaint

  • Ask if you can speak with a supervisor or manager about your issue.
  • Clearly explain what your issue is and what you’d like the outcome to be.
  • Write down the names of the people you speak with, when you spoke with them and what they said.
  • Make the conversation about what you need, be persistent but remain calm and polite.
  • If you are still unsatisfied, ask what appeal and review processes are available and pay close attention to their criteria and deadlines.