We can investigate complaints about the Office of the Provincial Health Officer (PHO) and the programs and services it provides. We recommend trying to resolve your complaint directly with the PHO before you contact us as often the issue can be resolved more efficiently and effectively. Here’s some information for you as well as some tips on how to make your complaint.
How to Make a Complaint about the Office of the Provincial Health Officer
Complaints about the services offered or the decisions made by Office of the Provincial Health Officer (PHO) can be raised through the Patient and Client Relations team.
Contact for the PHO
Patient and Client Relations: 250-952-1891
Mail: 4th Floor, 1515 Blanshard St.
Victoria, B.C. V8W 3C8
Or visit the PHO website for more information.
Already completed this process?
If you have already gone through this process and want to make a formal complaint to us, here’s what to do next:
Not Sure? Contact Us!
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.
Ask to speak with a supervisor or manager