We can investigate complaints about [AUTHORITY NAME]. Before you make a complaint to us, we want to make sure you’ve tried to resolve your complaint directly with the people involved. Here’s how to file your complaint with [AUTHORITY NAME] as well as some tips on how to make your complaint.
How to Complain about a Private Insurance Company
Apart from public insurance schemes (such as ICBC), most insurance companies are private and federally regulated. These OmbudServices may be able to help with complaints about insurance companies.
Contact for OmbudServices
OmbudService for Life & Health Insurance:
The OmbudService is an independent service that can help resolve complaints about life, disability, employee health benefits, travel, and investment products such as annuities and segregated funds.
Website: olhi.ca
General Insurance OmbudService:
The General Insurance OmbudService (GIO) is an independent dispute resolution service.
Website: giocanada.org
Not Sure? Contact Us!
Please contact us directly if you don’t think it would be appropriate for us to require you to go through an available complaint or review process before we consider your complaint. We can consider your specific circumstances before we decide – including the urgency of your complaint or any disabilities or barriers you may be experiencing.
Ask to speak with a supervisor or manager