How to Complain About a Bank
The BC Ombudsperson does not have jurisdiction over banks. However, banks are required by law to have their own internal and external ombuds processes. To resolve your complaint about a bank, try visiting the links below to get in contact with an internal or external ombudsman.
Contact for Bank Ombuds
Contact an internal Ombudsman:
Website: cba.ca
Contact an external Ombudsman:
ADR Chambers Banking Ombuds Office: bankingombuds.ca
Ombudsman for Banking Services and Investments: obsi.ca
Not Sure? Contact Us!
Please contact us directly if you are having trouble accessing the information above or if you are experiencing other barriers.
Ask to speak with a supervisor or manager