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We help B.C. provincial and local government authorities to ensure that they act fairly and reasonably when they deal with the public.

Over and above investigating individual complaints, we provide our expertise and viewpoint to government authorities under our jurisdiction. We collaborate with them when they are reviewing their policies, programs and emerging issues. We investigate and publish guidance reports for authorities.

We listen

From recent consultations with provincial and local government authorities, we know that public servants want us to be more proactive. We heard that they want us to share our expertise in administrative fairness and complaint handling. They asked us to improve our outreach regarding our role and investigative process. They asked us to explore less formal, more collaborative approaches to resolving issues before complaints arise. They asked us for our help in improving their own programs and policies.

We can help

In response, we are taking our services one step further through the Prevention Initiatives Program.

Through this three-year pilot (2017-2020), we offer webinars, training workshops and individual consultation with public authority staff to support fairness and continuous improvement across the public sector. Our team has investigators with deep experience in the application of administrative fairness principles in settings that range from policy development and program design to direct service delivery and complaint handling. We want to help public authorities improve by sharing this expertise outside of the setting of formal investigations.

We are available to consult with public sector staff on policy and program development, complaints handling, and emerging issues identified in complaint trends. For more information or to request a presentation or consultation with your staff, please email or call us at 250-508-2950.

Fall Workshops

Our Fall 2018 workshops will all take place from 8:30 a.m. to 4:30 p.m. and are offered at no cost. Registration is open for the following sessions:

City Location Date
Victoria Office of the Ombudsperson - FULL Sept. 14, 2018
Victoria Office of the Ombudsperson - FULL Sept. 19, 2018
Richmond Four Points by Sheraton Vancouver Airport - FULL Oct. 10, 2018
Richmond Four Points by Sheraton Vancouver Airport - FULL Oct. 11, 2018
Prince George Ramada Plaza Prince George - FULL Oct. 25, 2018

In this workshop, participants will explore the principles of administrative fairness and effective complaint resolution for public sector employees. Workshop topics will include:

  • The role of the B.C. Office of the Ombudsperson
  • What administrative fairness is, and why it matters in public service delivery
  • Making and communicating decisions fairly and effectively
  • Complaint resolution tips

If you would like to register, please email with your name, position, organization, email, and phone number. You will be contacted to confirm your registration and be provided with additional details about the workshop.

Prevention Resources

Type Title Date
Webinar Fairness in Practice: Why Relationships Matter in Public Service Delivery Mar. 2018
Webinar Fairness in Practice - Aspects of Procedural Fairness Dec. 2017
Webinar Quarterly Reporting Webinar Sep. 2017
Report Bylaw Enforcement: Best Practices Guide for Local Governments Mar. 2016
Report Open Meetings: Best Practices Guide for Local Governments Sep. 2012
Report Code of Administrative Justice Mar. 2003
Report Developing an Internal Complaint Mechanism Oct. 2001

Quick Tips

Type Title Date
PDF Fairness in Practice: Tips for Effective Communication Apr. 2018
PDF Fairness in Practice: Aspects of Procedural Fairness Mar. 2018


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