Fairness Quick Tips

Essentials of Procedural Fairness
The two key elements of procedural fairness are explained: the right to an impartial decision maker and the right to participate in the decision making process.
See the webinar Aspects of Procedural Fairness for more information.

Tips on Effective Communication
Quick tips about how to communicate effectively when responding to complaints, concerns and challenging behaviour.
See the webinar Why Relationships Matter for more information.

10 Tips on Making Fair Decisions
Essential steps to ensure fairness in decision making.
See the webinar Making Fair Decisions for more information.

Understanding Fairness
An overview of fairness in public service delivery.

On Apologies
The importance of providing apologies when mistakes are made and some practical tips on how to give an effective apology.

What to Expect from an Ombudsperson Investigation
This Q&A contains general information to assist public sector employees in responding to an Ombudsperson investigation.

Prevention Consultations
How public bodies can access the services to engage in voluntary consultation on programs, policies, service delivery and complaints handling.

Quarterly Report Glossary of Terms
A description of the various categories that our Office uses to close complaints under the Ombudsperson Act.