# BC Ombudsperson

> The Office of the Ombudsperson


## Pages

- [Home](https://bcombudsperson.ca/index.md): As BC's independent voice for fairness and accountability, we work to make sure public sector organizations are treating people fairly and following the rules.
- [Privacy Policy](https://bcombudsperson.ca/privacy-policy/index.md)
- [About Us](https://bcombudsperson.ca/about-us/index.md)
- [Meet the Ombudsperson](https://bcombudsperson.ca/about-us/meet-the-ombudsperson/index.md)
- [Accessibility Plan](https://bcombudsperson.ca/accessibility-plan/index.md)
- [What to Expect](https://bcombudsperson.ca/what-to-expect/index.md)
- [Strategic Plan](https://bcombudsperson.ca/about-us/strategic-plan/index.md)
- [Our Finances](https://bcombudsperson.ca/about-us/finances/index.md)
- [FAQs](https://bcombudsperson.ca/faq/index.md)
- [Make a Complaint](https://bcombudsperson.ca/complaints/index.md)
- [How to complain](https://bcombudsperson.ca/complaints/how-to-make-a-complaint/index.md)
- [What we do](https://bcombudsperson.ca/complaints/what-we-do/index.md)
- [How we help](https://bcombudsperson.ca/complaints/how-we-help/index.md)
- [Whistleblowing](https://bcombudsperson.ca/public-interest-disclosure/index.md)
- [What is wrongdoing?](https://bcombudsperson.ca/public-interest-disclosure/what-is-wrongdoing/index.md)
- [How to report wrongdoing](https://bcombudsperson.ca/public-interest-disclosure/how-to-report-a-wrong-doing/index.md)
- [Who can report wrongdoing?](https://bcombudsperson.ca/public-interest-disclosure/who-can-report-wrongdoing/index.md)
- [How to report reprisal](https://bcombudsperson.ca/public-interest-disclosure/how-to-report-reprisal/index.md)
- [What is reprisal?](https://bcombudsperson.ca/public-interest-disclosure/what-is-reprisal/index.md)
- [What is protected](https://bcombudsperson.ca/public-interest-disclosure/what-is-protected/index.md)
- [Whistleblowing](https://bcombudsperson.ca/training-and-resources/whistleblowing/index.md)
- [Training & Resources](https://bcombudsperson.ca/training-and-resources/index.md)
- [Fairness](https://bcombudsperson.ca/training-and-resources/fairness/index.md)
- [Fairness Education & Resources](https://bcombudsperson.ca/fairness-education-resources/index.md)
- [Annual Reports](https://bcombudsperson.ca/annual-reports/index.md)
- [Brochures](https://bcombudsperson.ca/brochures-posters/index.md)
- [Careers](https://bcombudsperson.ca/about-us/careers/index.md)
- [Contact Us](https://bcombudsperson.ca/contact/index.md)
- [Online Complaint Form](https://bcombudsperson.ca/online-complaint-form/index.md)
- [Report of Wrongdoing Form](https://bcombudsperson.ca/report-wrongdoing/index.md)
- [Looking for advice?](https://bcombudsperson.ca/public-interest-disclosure/looking-for-advice/index.md)
- [Reprisal Complaint Form](https://bcombudsperson.ca/report-reprisal/index.md)
- [Protections for speaking up](https://bcombudsperson.ca/protections-for-speaking-up/index.md)
- [What to expect](https://bcombudsperson.ca/public-interest-disclosure/our-process-when-you-report-wrongdoing/index.md)
- [For Chief Executives](https://bcombudsperson.ca/for-chief-executives/index.md)
- [Designated Officer Toolkit](https://bcombudsperson.ca/designated-officer-toolkit/index.md)
- [Fairness Fact Sheets](https://bcombudsperson.ca/fairness-education-resources/fairness-publications/index.md)
- [Fairness Guides](https://bcombudsperson.ca/fairness-education-resources/guides-for-organizations/index.md)
- [For Supervisors](https://bcombudsperson.ca/for-supervisors/index.md)
- [For Employees](https://bcombudsperson.ca/for-employees/index.md)
- [What is Fairness?](https://bcombudsperson.ca/fairness-education-resources/what-is-fairness/index.md)
- [Fairness Workshops](https://bcombudsperson.ca/fairness-education-resources/fairness-workshops/index.md)
- [Consultation Services](https://bcombudsperson.ca/fairness-education-resources/fairness-consultation/index.md)
- [Disclaimer](https://bcombudsperson.ca/disclaimer/index.md)
- [For Designated Officers](https://bcombudsperson.ca/for-designated-officers/index.md)
- [External Email Policy](https://bcombudsperson.ca/external-email-policy/index.md)
- [Indigenous Initiatives](https://bcombudsperson.ca/about-us/indigenous-initiatives/index.md)
- [Fairness in a Changing Climate](https://bcombudsperson.ca/fairness-changing-climate/index.md)
- [Disaster Financial Assistance](https://bcombudsperson.ca/fairness-changing-climate/dfa/index.md)
- [Emergency Support Services](https://bcombudsperson.ca/fairness-changing-climate/ess/index.md)
- [Looking Ahead](https://bcombudsperson.ca/fairness-changing-climate/looking-ahead/index.md)
- [Fairness in BC’s public schools](https://bcombudsperson.ca/fairness-public-schools/index.md)
- [Advocacy, Support and Legal Advice](https://bcombudsperson.ca/advocacy-support-and-legal-advice/index.md)
- [Complaint Checker](https://bcombudsperson.ca/complaint-checker/index.md)
- [Authority List](https://bcombudsperson.ca/authority-list/index.md)
- [Wrongdoing Confirmation](https://bcombudsperson.ca/report-of-wrongdoing-form-confirm/index.md)
- [Reprisal Submission Confirmation](https://bcombudsperson.ca/reprisal-complaint-form-confirm/index.md)
- [File Transfer Confirm](https://bcombudsperson.ca/file-transfer-confirm/index.md)
- [Upcoming workshops](https://bcombudsperson.ca/upcoming-workshops/index.md)
- [Complaint confirmation page](https://bcombudsperson.ca/online-complaint-form-confirm/index.md)
- [Questionnaire submission confirmation](https://bcombudsperson.ca/questionnaire-submission-confirmation/index.md)
- [Our Work](https://bcombudsperson.ca/our-work/index.md)
- [Online Training and Webinars](https://bcombudsperson.ca/training-and-resources/online-training-and-webinars/index.md)

## Authorities

- [BC Assessment](https://bcombudsperson.ca/authorities/bc-assessment/index.md)
- [Community Living BC (CLBC)](https://bcombudsperson.ca/authorities/clbc/index.md)
- [BC Corrections (Investigations and Standards Office, ISO)](https://bcombudsperson.ca/authorities/corrections/index.md)
- [Office of the Provincial Health Officer](https://bcombudsperson.ca/authorities/pho/index.md)
- [Ministry of Health (MSP, Pharmacare)](https://bcombudsperson.ca/authorities/moh/index.md)
- [Canada Border Services Agency (CBSA)](https://bcombudsperson.ca/authorities/canada-border-services-agency/index.md)
- [Veterans Affairs Canada (VAC)](https://bcombudsperson.ca/authorities/veterans-affairs/index.md)
- [Federal Correctional Facilities](https://bcombudsperson.ca/authorities/federal-correctional-facilities/index.md)
- [Canada Post](https://bcombudsperson.ca/authorities/canada-post/index.md)
- [Unionized Employment](https://bcombudsperson.ca/authorities/unionized-employment/index.md)
- [Freedom of Information and Privacy Protection](https://bcombudsperson.ca/authorities/freedom-of-information-and-privacy-protection/index.md)
- [Civil Disputes](https://bcombudsperson.ca/authorities/civil-disputes/index.md)
- [a Lawyer](https://bcombudsperson.ca/authorities/lawyer/index.md)
- [Private Insurance Companies](https://bcombudsperson.ca/authorities/a-private-insurance-company/index.md)
- [Non-Unionized Employment](https://bcombudsperson.ca/authorities/employment/index.md)
- [RCMP](https://bcombudsperson.ca/authorities/rcmp/index.md)
- [Municipal Police](https://bcombudsperson.ca/authorities/municipal-police/index.md)
- [a Doctor](https://bcombudsperson.ca/authorities/doctor/index.md)
- [Credit Unions](https://bcombudsperson.ca/authorities/credit-unions/index.md)
- [Banks](https://bcombudsperson.ca/authorities/banks/index.md)
- [Canada Pension Plan (CPP) or Employment Insurance (EI)](https://bcombudsperson.ca/authorities/canada-pension-plan-or-employment-insurance/index.md)
- [Canada Revenue Agency (CRA, Income tax)](https://bcombudsperson.ca/authorities/canada-revenue-agency/index.md)
- [Schools, School Districts, Universities and Colleges](https://bcombudsperson.ca/authorities/schools-and-districts-university-college/index.md)
- [Regional Districts](https://bcombudsperson.ca/authorities/regional-district/index.md)
- [Local governments](https://bcombudsperson.ca/authorities/bc-municipality/index.md)
- [City of Vancouver](https://bcombudsperson.ca/authorities/city-of-vancouver/index.md)
- [WorkSafeBC](https://bcombudsperson.ca/authorities/worksafe-bc/index.md)
- [Public Guardian and Trustee (PGT)](https://bcombudsperson.ca/authorities/public-guardian-and-trustee/index.md)
- [BC Housing (Rental assistance, Shelter aid, etc.)](https://bcombudsperson.ca/authorities/bc-housing/index.md)
- [College of Physicians and Surgeons](https://bcombudsperson.ca/authorities/college-of-physicians-and-surgeons/index.md)
- [Law Society of BC](https://bcombudsperson.ca/authorities/bc-law-society/index.md)
- [Vancouver Coastal Health](https://bcombudsperson.ca/authorities/vancouver-coastal-health/index.md)
- [Northern Health](https://bcombudsperson.ca/authorities/northern-health/index.md)
- [Interior Health](https://bcombudsperson.ca/authorities/interior-health/index.md)
- [Residential Tenancy Branch (RTB, Landlord or tenancy disputes)](https://bcombudsperson.ca/authorities/rtb/index.md)
- [BC Family Maintenance Agency (BC FMA or FMEP)](https://bcombudsperson.ca/authorities/fmep/index.md)
- [Ministry of Social Development and Poverty Reduction (MSDPR, PWD, Income and disability assistance)](https://bcombudsperson.ca/authorities/msdpr/index.md)
- [Ministry of Children and Family Development (MCFD, Child and family services)](https://bcombudsperson.ca/authorities/mcfd/index.md)
- [Island Health](https://bcombudsperson.ca/authorities/island-health/index.md)
- [ICBC](https://bcombudsperson.ca/authorities/icbc/index.md)
- [Fraser Health](https://bcombudsperson.ca/authorities/fraser-health/index.md)
- [BC Hydro](https://bcombudsperson.ca/authorities/bc-hydro/index.md)
- [Provincial Health Services Authority (PHSA)](https://bcombudsperson.ca/authorities/phsa/index.md)

## Case Summaries

- [Fairness crashing](https://bcombudsperson.ca/case_summary/fairness-crashing/index.md)
- [School’s out](https://bcombudsperson.ca/case_summary/schools-out/index.md)
- [Overlooking key information](https://bcombudsperson.ca/case_summary/overlooking-key-information/index.md)
- [A lesson learned](https://bcombudsperson.ca/case_summary/a-lesson-learned/index.md)
- [No notice](https://bcombudsperson.ca/case_summary/no-notice/index.md)
- [ICBC’s review process put into question](https://bcombudsperson.ca/case_summary/icbcs-review-process-put-into-question/index.md)
- [Second opinion stalled](https://bcombudsperson.ca/case_summary/second-opinion-stalled/index.md)
- [A case of mistaken identity](https://bcombudsperson.ca/case_summary/a-case-of-mistaken-identity/index.md)
- [Access denied](https://bcombudsperson.ca/case_summary/access-denied/index.md)
- [A sound process](https://bcombudsperson.ca/case_summary/a-sound-process/index.md)
- [Parenthood redefined](https://bcombudsperson.ca/case_summary/parenthood-redefined/index.md)
- [No entiendo (I don't understand)](https://bcombudsperson.ca/case_summary/no-entiendo-i-dont-understand/index.md)
- [No funds, no transportation, no school](https://bcombudsperson.ca/case_summary/no-funds-no-transportation-no-school/index.md)
- [A grandfathered arrangement](https://bcombudsperson.ca/case_summary/a-grandfathered-arrangement/index.md)
- [A pattern overlooked](https://bcombudsperson.ca/case_summary/a-pattern-overlooked/index.md)
- [Outed on trial](https://bcombudsperson.ca/case_summary/outed-on-trial/index.md)
- [What's in a name? - Part 1](https://bcombudsperson.ca/case_summary/whats-in-a-name/index.md)
- [What's in a name? - Part 2](https://bcombudsperson.ca/case_summary/whats-in-a-name-part-2/index.md)
- [Letter to the editor](https://bcombudsperson.ca/case_summary/letter-to-the-editor/index.md)
- [No policy, no fair](https://bcombudsperson.ca/case_summary/no-policy-no-fair/index.md)
- [An eviction prevented](https://bcombudsperson.ca/case_summary/an-eviction-prevented/index.md)
- [Refund granted](https://bcombudsperson.ca/case_summary/refund-granted/index.md)
- [A matter of communication](https://bcombudsperson.ca/case_summary/a-matter-of-communication/index.md)
- [A matter of confidence](https://bcombudsperson.ca/case_summary/a-matter-of-confidence/index.md)
- [A bid for information](https://bcombudsperson.ca/case_summary/a-bid-for-information/index.md)
- [A halal diet required](https://bcombudsperson.ca/case_summary/a-halal-diet-required/index.md)
- [An investment in answers](https://bcombudsperson.ca/case_summary/an-investment-in-answers/index.md)
- [Whose policy is it anyway?](https://bcombudsperson.ca/case_summary/whose-policy-is-it-anyway/index.md)
- [A second look](https://bcombudsperson.ca/case_summary/a-second-look/index.md)
- [Safety of stove questioned](https://bcombudsperson.ca/case_summary/safety-of-stove-questioned/index.md)
- [Eviction avoided](https://bcombudsperson.ca/case_summary/eviction-avoided-2/index.md)
- [Paying attention to deadlines](https://bcombudsperson.ca/case_summary/paying-attention-to-deadlines/index.md)
- [MSP payments fall through the cracks](https://bcombudsperson.ca/case_summary/msp-payments-fall-through-the-cracks/index.md)
- [Look who's back in town](https://bcombudsperson.ca/case_summary/look-whos-back-in-town/index.md)
- [Does the policy apply?](https://bcombudsperson.ca/case_summary/does-the-policy-apply/index.md)
- [Let me see my kids](https://bcombudsperson.ca/case_summary/let-me-see-my-kids/index.md)
- [Conflict of interest, or not?](https://bcombudsperson.ca/case_summary/conflict-of-interest-or-not/index.md)
- [A building apology](https://bcombudsperson.ca/case_summary/a-building-apology/index.md)
- [Caring for vulnerable people](https://bcombudsperson.ca/case_summary/caring-for-vulnerable-people/index.md)
- [Decision making delay](https://bcombudsperson.ca/case_summary/decision-making-delay/index.md)
- [A concern for public safety](https://bcombudsperson.ca/case_summary/a-concern-for-public-safety/index.md)
- [Ban no longer in effect](https://bcombudsperson.ca/case_summary/ban-no-longer-in-effect/index.md)
- [Witnesses denied](https://bcombudsperson.ca/case_summary/witnesses-denied/index.md)
- [Provided key information, or not?](https://bcombudsperson.ca/case_summary/provided-key-information-or-not/index.md)
- [Cleaning up a failure to communicate](https://bcombudsperson.ca/case_summary/cleaning-up-a-failure-to-communicate/index.md)
- [Sorting the trash](https://bcombudsperson.ca/case_summary/sorting-the-trash/index.md)
- [Yes, but with conditions](https://bcombudsperson.ca/case_summary/yes-but-with-conditions/index.md)
- [But why?](https://bcombudsperson.ca/case_summary/but-why/index.md)
- [Denied basic health coverage](https://bcombudsperson.ca/case_summary/denied-basic-health-coverage/index.md)
- ["I feel like Norma Rae"](https://bcombudsperson.ca/case_summary/i-feel-like-norma-rae/index.md)
- [Setting the record straight](https://bcombudsperson.ca/case_summary/setting-the-record-straight/index.md)
- [Assessment delayed](https://bcombudsperson.ca/case_summary/assessment-delayed/index.md)
- [Outdated information](https://bcombudsperson.ca/case_summary/outdated-information/index.md)
- [Whose arrears are these?](https://bcombudsperson.ca/case_summary/whose-arrears-are-these/index.md)
- [Answers to a tragedy](https://bcombudsperson.ca/case_summary/answers-to-a-tragedy/index.md)
- [Documenting the path for a transgender inmate](https://bcombudsperson.ca/case_summary/documenting-the-path-for-a-transgender-inmate/index.md)
- [I'm not paying that!](https://bcombudsperson.ca/case_summary/im-not-paying-that/index.md)
- [Low income redefined](https://bcombudsperson.ca/case_summary/low-income-redefined/index.md)
- [Application approved](https://bcombudsperson.ca/case_summary/application-approved/index.md)
- [Triaging prison healthcare](https://bcombudsperson.ca/case_summary/triaging-prison-healthcare/index.md)
- [Out-of-country newborn care](https://bcombudsperson.ca/case_summary/out-of-country-newborn-care/index.md)
- [Missing tunes](https://bcombudsperson.ca/case_summary/missing-tunes/index.md)
- [Enforcing the wrong bylaw](https://bcombudsperson.ca/case_summary/enforcing-the-wrong-bylaw/index.md)
- [Are you two related?](https://bcombudsperson.ca/case_summary/are-you-two-related/index.md)
- [Next stop?](https://bcombudsperson.ca/case_summary/next-stop/index.md)
- [Fax complications too?](https://bcombudsperson.ca/case_summary/fax-complications-too/index.md)
- [Billing readjustment](https://bcombudsperson.ca/case_summary/billing-readjustment/index.md)
- [Separate confinement of youth in custody](https://bcombudsperson.ca/case_summary/separate-confinement-of-youth-in-custody/index.md)
- [Making the request](https://bcombudsperson.ca/case_summary/making-the-request/index.md)
- [Explaining the list](https://bcombudsperson.ca/case_summary/explaining-the-list/index.md)
- [Cancelled childcare](https://bcombudsperson.ca/case_summary/cancelled-childcare/index.md)
- [A sensitive reminder](https://bcombudsperson.ca/case_summary/a-sensitive-reminder/index.md)
- [Rehabilitating an appeal decision](https://bcombudsperson.ca/case_summary/rehabilitating-an-appeal-decision/index.md)
- [Making privacy statement public](https://bcombudsperson.ca/case_summary/making-privacy-statement-public/index.md)
- [Word of mouth](https://bcombudsperson.ca/case_summary/word-of-mouth/index.md)
- [Just an informed resident](https://bcombudsperson.ca/case_summary/just-an-informed-resident/index.md)
- [The bus stops here](https://bcombudsperson.ca/case_summary/the-bus-stops-here/index.md)
- [The dentist is in](https://bcombudsperson.ca/case_summary/the-dentist-is-in/index.md)
- [What I thought I heard](https://bcombudsperson.ca/case_summary/what-i-thought-i-heard/index.md)
- [Keeping sidewalks safe](https://bcombudsperson.ca/case_summary/keeping-sidewalks-safe/index.md)
- [I'll be saving my receipts](https://bcombudsperson.ca/case_summary/ill-be-saving-my-receipts/index.md)
- [Assessing the assessment](https://bcombudsperson.ca/case_summary/assessing-the-assessment/index.md)
- [Pen to paper](https://bcombudsperson.ca/case_summary/pen-to-paper/index.md)
- [Lost dentures](https://bcombudsperson.ca/case_summary/lost-dentures/index.md)
- [Permission to get paid](https://bcombudsperson.ca/case_summary/permission-to-get-paid/index.md)
- [Bracing for difficulty](https://bcombudsperson.ca/case_summary/bracing-for-difficulty/index.md)
- [On the right side of bed](https://bcombudsperson.ca/case_summary/on-the-right-side-of-bed/index.md)
- [Relief from requirements](https://bcombudsperson.ca/case_summary/relief-from-requirements/index.md)
- [Is a longstanding name a legal name?](https://bcombudsperson.ca/case_summary/is-a-longstanding-name-a-legal-name/index.md)
- [Our word against yours](https://bcombudsperson.ca/case_summary/our-word-against-yours/index.md)
- [Speaking up for others](https://bcombudsperson.ca/case_summary/speaking-up-for-others/index.md)
- [Optimism not always appreciated](https://bcombudsperson.ca/case_summary/optimism-not-always-appreciated/index.md)
- [Pick a cup, any cup?](https://bcombudsperson.ca/case_summary/pick-a-cup-any-cup/index.md)
- [Loss of fish, loss of faith](https://bcombudsperson.ca/case_summary/loss-of-fish-loss-of-faith/index.md)
- [What the left hand is doing...](https://bcombudsperson.ca/case_summary/what-the-left-hand-is-doing/index.md)
- [Parking ticket adjudication](https://bcombudsperson.ca/case_summary/parking-ticket-adjudication/index.md)
- [From crisis to recovery](https://bcombudsperson.ca/case_summary/from-crisis-to-recovery/index.md)
- [Administrative barriers on reserve](https://bcombudsperson.ca/case_summary/administrative-barriers-on-reserve/index.md)
- [Request for refund](https://bcombudsperson.ca/case_summary/request-for-refund/index.md)
- [Greater duty owed](https://bcombudsperson.ca/case_summary/greater-duty-owed/index.md)
- [Open for business](https://bcombudsperson.ca/case_summary/open-for-business/index.md)
- [Small but important](https://bcombudsperson.ca/case_summary/small-but-important/index.md)
- [A verification situation](https://bcombudsperson.ca/case_summary/a-verification-situation/index.md)
- [How do you budget for this?](https://bcombudsperson.ca/case_summary/how-do-you-budget-for-this/index.md)
- [Medication denied](https://bcombudsperson.ca/case_summary/medication-denied/index.md)
- [Jolene, Jolene](https://bcombudsperson.ca/case_summary/jolene-jolene/index.md)
- [Not what I implied](https://bcombudsperson.ca/case_summary/not-what-i-implied/index.md)
- [The meter is running](https://bcombudsperson.ca/case_summary/the-meter-is-running/index.md)
- [Unwelcome guests](https://bcombudsperson.ca/case_summary/unwelcome-guests/index.md)
- [A new year’s resolution](https://bcombudsperson.ca/case_summary/a-new-years-resolution/index.md)
- [The other doctor is in](https://bcombudsperson.ca/case_summary/the-other-doctor-is-in/index.md)
- [Can he do that?](https://bcombudsperson.ca/case_summary/can-he-do-that-2/index.md)
- [Jr. by marriage](https://bcombudsperson.ca/case_summary/jr-by-marriage/index.md)
- [Tear down this retaining wall](https://bcombudsperson.ca/case_summary/tear-down-this-retaining-wall/index.md)
- [Increasing transparency](https://bcombudsperson.ca/case_summary/increasing-transparency/index.md)
- [Speaking up](https://bcombudsperson.ca/case_summary/speaking-up/index.md)
- [What kind of threat?](https://bcombudsperson.ca/case_summary/what-kind-of-threat/index.md)
- [Fresh fish, stinky response](https://bcombudsperson.ca/case_summary/fresh-fish-stinky-response/index.md)
- [Return to sender](https://bcombudsperson.ca/case_summary/return-to-sender/index.md)
- [Phantom debt](https://bcombudsperson.ca/case_summary/phantom-debt/index.md)
- [Getting home](https://bcombudsperson.ca/case_summary/getting-home-2/index.md)
- [Easy debt relief](https://bcombudsperson.ca/case_summary/easy-debt-relief/index.md)
- [Hope for a cure](https://bcombudsperson.ca/case_summary/hope-for-a-cure/index.md)
- [Smoked out](https://bcombudsperson.ca/case_summary/smoked-out/index.md)
- [Please hold while we redirect your call…](https://bcombudsperson.ca/case_summary/please-hold-while-we-redirect-your-call/index.md)
- [The power of an explanation](https://bcombudsperson.ca/case_summary/the-power-of-an-explanation/index.md)
- [I just want to move!](https://bcombudsperson.ca/case_summary/i-just-want-to-move/index.md)
- [You promised](https://bcombudsperson.ca/case_summary/you-promised/index.md)
- [Good, but we can always be better](https://bcombudsperson.ca/case_summary/good-but-we-can-always-be-better/index.md)
- [A better way to follow up](https://bcombudsperson.ca/case_summary/a-better-way-to-follow-up/index.md)
- [Pain medications in prison](https://bcombudsperson.ca/case_summary/pain-medications-in-prison/index.md)
- [Eviction averted](https://bcombudsperson.ca/case_summary/eviction-averted/index.md)
- [It’s an obstacle course!](https://bcombudsperson.ca/case_summary/its-an-obstacle-course/index.md)
- [Keep the engine running](https://bcombudsperson.ca/case_summary/keep-the-engine-running/index.md)
- [That was my sister’s debt](https://bcombudsperson.ca/case_summary/that-was-my-sisters-debt/index.md)
- [What’s in a name?](https://bcombudsperson.ca/case_summary/whats-in-a-name-2/index.md)
- [An exercise in discretion](https://bcombudsperson.ca/case_summary/an-exercise-in-discretion/index.md)
- [The case of the meter mix-up](https://bcombudsperson.ca/case_summary/the-case-of-the-meter-mix-up/index.md)
- [Please read my meter](https://bcombudsperson.ca/case_summary/please-read-my-meter/index.md)
- [Stamping out error](https://bcombudsperson.ca/case_summary/stamping-out-error/index.md)
- [Getting to the root of the matter](https://bcombudsperson.ca/case_summary/getting-to-the-root-of-the-matter/index.md)
- [Barriers overcome](https://bcombudsperson.ca/case_summary/barriers-overcome/index.md)
- [Benefits activated](https://bcombudsperson.ca/case_summary/benefits-activated/index.md)
- [Caring for his wife meant financial hardship](https://bcombudsperson.ca/case_summary/caring-for-his-wife-meant-financial-hardship/index.md)
- [How long is too long?](https://bcombudsperson.ca/case_summary/how-long-is-too-long/index.md)
- [An unfair penalty reimbursed](https://bcombudsperson.ca/case_summary/an-unfair-penalty-reimbursed/index.md)
- [Restrictions removed](https://bcombudsperson.ca/case_summary/restrictions-removed/index.md)
- [A step in the right direction](https://bcombudsperson.ca/case_summary/a-step-in-the-right-direction/index.md)
- [It’s in the mail](https://bcombudsperson.ca/case_summary/its-in-the-mail/index.md)
- [Debt resolved](https://bcombudsperson.ca/case_summary/debt-resolved/index.md)
- [Stepping in to help](https://bcombudsperson.ca/case_summary/stepping-in-to-help/index.md)
- [Paper, what paper?](https://bcombudsperson.ca/case_summary/paper-what-paper/index.md)
- [A master class in reconsideration](https://bcombudsperson.ca/case_summary/a-master-class-in-reconsideration/index.md)
- [Too many cooks in the kitchen](https://bcombudsperson.ca/case_summary/too-many-cooks-in-the-kitchen/index.md)
- [Written documents allowed](https://bcombudsperson.ca/case_summary/written-documents-allowed/index.md)
- [The $40,000 debt not pursued](https://bcombudsperson.ca/case_summary/the-40000-debt-not-pursued/index.md)
- [Extension granted](https://bcombudsperson.ca/case_summary/extension-granted/index.md)
- [A new health service provider lacked a policy](https://bcombudsperson.ca/case_summary/a-new-health-service-provider-lacked-a-policy/index.md)
- [A fair, yet unfortunate situation](https://bcombudsperson.ca/case_summary/a-fair-yet-unfortunate-situation/index.md)
- [A special diet of special importance](https://bcombudsperson.ca/case_summary/a-special-diet-of-special-importance/index.md)
- [Taking another look](https://bcombudsperson.ca/case_summary/taking-another-look/index.md)
- [Applying a new process to a prior claim](https://bcombudsperson.ca/case_summary/applying-a-new-process-to-a-prior-claim/index.md)
- [A lesson in transparency](https://bcombudsperson.ca/case_summary/a-lesson-in-transparency/index.md)
- [An unclear waiver](https://bcombudsperson.ca/case_summary/an-unclear-waiver/index.md)
- [A complaint about a complaints process](https://bcombudsperson.ca/case_summary/a-complaint-about-a-complaints-process/index.md)
- [An unfair delay](https://bcombudsperson.ca/case_summary/an-unfair-delay/index.md)
- [Advocates allowed](https://bcombudsperson.ca/case_summary/advocates-allowed/index.md)
- [The purple dot](https://bcombudsperson.ca/case_summary/the-purple-dot/index.md)
- [I’d like a second opinion please](https://bcombudsperson.ca/case_summary/id-like-a-second-opinion-please/index.md)
- [Not making the grade](https://bcombudsperson.ca/case_summary/not-making-the-grade/index.md)
- [Short notice](https://bcombudsperson.ca/case_summary/short-notice/index.md)
- [Launch interrupted](https://bcombudsperson.ca/case_summary/launch-interrupted/index.md)
- [Twice the victim](https://bcombudsperson.ca/case_summary/twice-the-victim/index.md)
- [Falling through the cracks](https://bcombudsperson.ca/case_summary/falling-through-the-cracks/index.md)
- [It's essential I visit my mom](https://bcombudsperson.ca/case_summary/its-essential-i-visit-my-mom/index.md)
- [A socially distanced wave](https://bcombudsperson.ca/case_summary/a-socially-distanced-wave/index.md)
- [Eating is essential](https://bcombudsperson.ca/case_summary/eating-is-essential/index.md)
- [Father’s Day Revisited](https://bcombudsperson.ca/case_summary/fathers-day-revisited/index.md)
- [Getting a pass](https://bcombudsperson.ca/case_summary/getting-a-pass/index.md)
- [Getting the story straight](https://bcombudsperson.ca/case_summary/getting-the-story-straight/index.md)
- [Reading between the lines](https://bcombudsperson.ca/case_summary/reading-between-the-lines/index.md)
- [A breach of rights](https://bcombudsperson.ca/case_summary/a-breach-of-rights/index.md)
- [Too many mistakes](https://bcombudsperson.ca/case_summary/too-many-mistakes/index.md)
- [Admitting the need for a fresh start](https://bcombudsperson.ca/case_summary/admitting-the-need-for-a-fresh-start/index.md)
- [Policy follows law, not the other way around](https://bcombudsperson.ca/case_summary/policy-follows-law-not-the-other-way-around/index.md)
- [Sirens for change](https://bcombudsperson.ca/case_summary/sirens-for-change/index.md)
- [What a nuisance!](https://bcombudsperson.ca/case_summary/what-a-nuisance/index.md)
- [The steps to fairness](https://bcombudsperson.ca/case_summary/the-steps-to-fairness/index.md)
- [Flooded with high water bills](https://bcombudsperson.ca/case_summary/flooded-with-high-water-bills/index.md)
- [Reopening a tuition refund claim](https://bcombudsperson.ca/case_summary/reopening-a-tuition-refund-claim/index.md)
- [Transparency helps](https://bcombudsperson.ca/case_summary/transparency-helps/index.md)
- [Auction avoided](https://bcombudsperson.ca/case_summary/auction-avoided/index.md)
- [A misunderstood debt](https://bcombudsperson.ca/case_summary/a-misunderstood-debt/index.md)
- [Multiple barriers to fairness](https://bcombudsperson.ca/case_summary/multiple-barriers-to-fairness/index.md)
- [A respite from unfairness](https://bcombudsperson.ca/case_summary/a-respite-from-unfairness/index.md)
- [Delays that bite](https://bcombudsperson.ca/case_summary/delays-that-bite/index.md)
- [A failure to communicate](https://bcombudsperson.ca/case_summary/a-failure-to-communicate/index.md)
- [Putting a relationship back on track](https://bcombudsperson.ca/case_summary/putting-a-relationship-back-on-track/index.md)
- [An unfair complaints process](https://bcombudsperson.ca/case_summary/an-unfair-complaints-process/index.md)
- [A flawed project](https://bcombudsperson.ca/case_summary/a-flawed-project/index.md)
- [Delays, delays and more delays](https://bcombudsperson.ca/case_summary/delays-delays-and-more-delays/index.md)
- [A flood of concerns](https://bcombudsperson.ca/case_summary/a-flood-of-concerns/index.md)
- [Just be clear](https://bcombudsperson.ca/case_summary/just-be-clear/index.md)
- [The problem came into focus](https://bcombudsperson.ca/case_summary/the-problem-came-into-focus/index.md)
- [Searching for a fair outcome](https://bcombudsperson.ca/case_summary/searching-for-a-fair-outcome/index.md)
- [Doubtful documentation](https://bcombudsperson.ca/case_summary/doubtful-documentation/index.md)
- [A nightly need](https://bcombudsperson.ca/case_summary/a-nightly-need/index.md)
- [Reengineering a process](https://bcombudsperson.ca/case_summary/reengineering-a-process/index.md)
- [Approved, but for what?](https://bcombudsperson.ca/case_summary/approved-but-for-what/index.md)
- [Fairness, a meter at a time](https://bcombudsperson.ca/case_summary/fairness-a-meter-at-a-time/index.md)
- [Left in the weeds](https://bcombudsperson.ca/case_summary/left-in-the-weeds/index.md)
- [No phone? Not Fair](https://bcombudsperson.ca/case_summary/no-phone-not-fair/index.md)
- [A voice heard](https://bcombudsperson.ca/case_summary/a-voice-heard/index.md)
- [Unjustly detained](https://bcombudsperson.ca/case_summary/unjustly-detained/index.md)
- [A painful delay](https://bcombudsperson.ca/case_summary/a-painful-delay/index.md)
- [A request revisited](https://bcombudsperson.ca/case_summary/a-request-revisited/index.md)
- [Overcharge overturned](https://bcombudsperson.ca/case_summary/overcharge-overturned/index.md)
- [Bitten by decision](https://bcombudsperson.ca/case_summary/bitten-by-decision/index.md)
- [A prescription for fairness](https://bcombudsperson.ca/case_summary/a-prescription-for-fairness/index.md)
- [Virtually unfair](https://bcombudsperson.ca/case_summary/virtually-unfair/index.md)
- [Failure to communicate](https://bcombudsperson.ca/case_summary/failure-to-communicate/index.md)
- [Recipe for fairness](https://bcombudsperson.ca/case_summary/recipe-for-fairness/index.md)
- [A lesson in accessibility](https://bcombudsperson.ca/case_summary/a-lesson-in-accessibility/index.md)
- [A tutorial on fairness](https://bcombudsperson.ca/case_summary/a-tutorial-on-fairness/index.md)
- [It takes a village](https://bcombudsperson.ca/case_summary/it-takes-a-village/index.md)
- [A public apology](https://bcombudsperson.ca/case_summary/a-public-apology/index.md)
- [Consider all options](https://bcombudsperson.ca/case_summary/consider-all-options/index.md)
- [A burning question](https://bcombudsperson.ca/case_summary/a-burning-question/index.md)
- [Ask first please](https://bcombudsperson.ca/case_summary/ask-first-please/index.md)
- [A reply leads to further study](https://bcombudsperson.ca/case_summary/a-reply-leads-to-further-study/index.md)
- [Asking to be heard](https://bcombudsperson.ca/case_summary/asking-to-be-heard/index.md)
- [Finally approved](https://bcombudsperson.ca/case_summary/finally-approved/index.md)
- [A debt erased](https://bcombudsperson.ca/case_summary/a-debt-erased/index.md)
- [The case of the coding error](https://bcombudsperson.ca/case_summary/the-case-of-the-coding-error/index.md)
- [On the road again](https://bcombudsperson.ca/case_summary/on-the-road-again/index.md)
- [Repair reconsidered](https://bcombudsperson.ca/case_summary/repair-reconsidered/index.md)
- [Safety is serious](https://bcombudsperson.ca/case_summary/safety-is-serious/index.md)
- [A diet of discretion](https://bcombudsperson.ca/case_summary/a-diet-of-discretion/index.md)
- [Unannounced visit](https://bcombudsperson.ca/case_summary/unannounced-visit/index.md)
- [Assignment "pending"](https://bcombudsperson.ca/case_summary/assignment-pending/index.md)
- [Time for an appeal](https://bcombudsperson.ca/case_summary/time-for-an-appeal/index.md)
- [Diagnosing a problem](https://bcombudsperson.ca/case_summary/diagnosing-a-problem/index.md)
- [Reviewing the review](https://bcombudsperson.ca/case_summary/reviewing-the-review/index.md)
- [Crisis averted](https://bcombudsperson.ca/case_summary/crisis-averted/index.md)
- [Communication breakdowns](https://bcombudsperson.ca/case_summary/communication-breakdowns/index.md)
- [New situation, basic fairness](https://bcombudsperson.ca/case_summary/new-situation-basic-fairness/index.md)
- [Eligibility finally recognized](https://bcombudsperson.ca/case_summary/eligibility-finally-recognized/index.md)
- [Unfair delays](https://bcombudsperson.ca/case_summary/unfair-delays/index.md)
- [The wrong angle](https://bcombudsperson.ca/case_summary/the-wrong-angle/index.md)
- [A fair goodbye](https://bcombudsperson.ca/case_summary/a-fair-goodbye/index.md)
- [Post mortem of a post mortem](https://bcombudsperson.ca/case_summary/post-mortem-of-a-post-mortem/index.md)
- [Check that spam folder!](https://bcombudsperson.ca/case_summary/check-that-spam-folder/index.md)
- [Time to follow the rules](https://bcombudsperson.ca/case_summary/time-to-follow-the-rules/index.md)
- [Communication matters](https://bcombudsperson.ca/case_summary/communication-matters/index.md)
- [Final, not final](https://bcombudsperson.ca/case_summary/final-not-final/index.md)
- [Notice of appeal](https://bcombudsperson.ca/case_summary/notice-of-appeal/index.md)
- [Two cases of unreasonable withdrawal: Case one](https://bcombudsperson.ca/case_summary/two-cases-of-unreasonable-withdrawal-case-one/index.md)
- [Let me call the police!](https://bcombudsperson.ca/case_summary/let-me-call-the-police/index.md)
- [Video evidence helps](https://bcombudsperson.ca/case_summary/video-evidence-helps/index.md)
- [Get my views too!](https://bcombudsperson.ca/case_summary/get-my-views-too/index.md)
- [Voice left unheard](https://bcombudsperson.ca/case_summary/voice-left-unheard/index.md)
- [Double the trouble](https://bcombudsperson.ca/case_summary/double-the-trouble/index.md)
- [Acknowledging improvements needed](https://bcombudsperson.ca/case_summary/acknowledging-improvements-needed/index.md)
- [Missing benefits](https://bcombudsperson.ca/case_summary/missing-benefits/index.md)
- [Not my delay!](https://bcombudsperson.ca/case_summary/not-my-delay/index.md)
- [Time moves on](https://bcombudsperson.ca/case_summary/time-moves-on/index.md)
- [Hear my side too!](https://bcombudsperson.ca/case_summary/hear-my-side-too/index.md)
- [Please talk to each other!](https://bcombudsperson.ca/case_summary/please-talk-to-each-other/index.md)
- [A fishy process](https://bcombudsperson.ca/case_summary/a-fishy-process/index.md)
- [Oh, tell me why](https://bcombudsperson.ca/case_summary/oh-tell-me-why/index.md)
- [Minimizing trauma](https://bcombudsperson.ca/case_summary/minimizing-trauma/index.md)
- [Hello? Can someone please respond?](https://bcombudsperson.ca/case_summary/hello-can-someone-please-respond/index.md)
- [A bed and some heat](https://bcombudsperson.ca/case_summary/a-bed-and-some-heat/index.md)
- [Third-party breakdown](https://bcombudsperson.ca/case_summary/third-party-breakdown/index.md)
- [Help urgently needed](https://bcombudsperson.ca/case_summary/help-urgently-needed/index.md)
- [Pardon me?](https://bcombudsperson.ca/case_summary/pardon-me/index.md)
- [Two cases of unreasonable withdrawal: Case two](https://bcombudsperson.ca/case_summary/two-cases-of-unreasonable-withdrawal-case-two/index.md)
- [Rent overdue](https://bcombudsperson.ca/case_summary/rent-overdue/index.md)
- [Reasons delayed](https://bcombudsperson.ca/case_summary/reasons-delayed/index.md)
- [Fenced in](https://bcombudsperson.ca/case_summary/fenced-in/index.md)
- [Busy beavers!](https://bcombudsperson.ca/case_summary/busy-beavers/index.md)
- [Underpaid and overcharged](https://bcombudsperson.ca/case_summary/underpaid-and-overcharged/index.md)
- [Disconnected rules](https://bcombudsperson.ca/case_summary/disconnected-rules/index.md)
- [A room and support](https://bcombudsperson.ca/case_summary/a-room-and-support/index.md)
- [Graduation interrupted](https://bcombudsperson.ca/case_summary/graduation-interrupted/index.md)
- [Disrespectful hearing](https://bcombudsperson.ca/case_summary/disrespectful-hearing/index.md)
- [Starting it off right](https://bcombudsperson.ca/case_summary/starting-it-off-right/index.md)
- [Lost in translation](https://bcombudsperson.ca/case_summary/lost-in-translation/index.md)
- [BC Affordable Child Care Benefit](https://bcombudsperson.ca/case_summary/bc-affordable-child-care-benefit/index.md)
- [Three weeks too long](https://bcombudsperson.ca/case_summary/three-weeks-too-long/index.md)
- [A crisis in care](https://bcombudsperson.ca/case_summary/a-crisis-in-care/index.md)
- [A technical distinction that resulted in an increased safety risk](https://bcombudsperson.ca/case_summary/a-technical-distinction-that-resulted-in-an-increased-safety-risk/index.md)
- [How would she know?](https://bcombudsperson.ca/case_summary/how-would-she-know/index.md)
- [Costly delay](https://bcombudsperson.ca/case_summary/costly-delay/index.md)
- [Crossed wires](https://bcombudsperson.ca/case_summary/crossed-wires/index.md)
- [Recycle that explanation](https://bcombudsperson.ca/case_summary/recycle-that-explanation/index.md)
- [Who let the dogs out?](https://bcombudsperson.ca/case_summary/who-let-the-dogs-out/index.md)
- [A picture is worth a thousand words](https://bcombudsperson.ca/case_summary/a-picture-is-worth-a-thousand-words/index.md)
- [There’s more to the story](https://bcombudsperson.ca/case_summary/theres-more-to-the-story/index.md)
- [The danger of miscommunication](https://bcombudsperson.ca/case_summary/the-danger-of-miscommunication/index.md)
- [A delayed consequence](https://bcombudsperson.ca/case_summary/a-delayed-consequence/index.md)
- [Addressing service gaps](https://bcombudsperson.ca/case_summary/addressing-service-gaps/index.md)
- [Patience is a virtue](https://bcombudsperson.ca/case_summary/patience-is-a-virtue/index.md)
- [Practically unfair](https://bcombudsperson.ca/case_summary/practically-unfair/index.md)

## Guides

- [Post-Secondary Institutions](https://bcombudsperson.ca/guide/post-secondary-institutions/index.md)
- [Fairness in Practice](https://bcombudsperson.ca/guide/fairness-in-practice/index.md)
- [Fairness by Design: An Administrative Fairness Self-Assessment Guide](https://bcombudsperson.ca/guide/fairness-by-design-an-administrative-fairness-self-assessment-guide/index.md)
- [Getting Ahead of the Curve](https://bcombudsperson.ca/guide/getting-ahead-of-the-curve/index.md)
- [Fairness Principles for Provincial Public Service Providers Regarding the Use of COVID-19 Vaccine Certification](https://bcombudsperson.ca/guide/fairness-principles-for-provincial-public-service-providers-regarding-the-use-of-covid-19-vaccine-certification/index.md)
- [Complaint Handling Guide](https://bcombudsperson.ca/guide/complaint-handling-guide/index.md)
- [Bylaw Enforcement: Best Practices Guide for Local Governments](https://bcombudsperson.ca/guide/bylaw-enforcement-best-practices-guide-for-local-governments/index.md)
- [Open Meetings: Best Practices for Local Governments](https://bcombudsperson.ca/guide/open-meetings-best-practices-for-local-governments/index.md)
- [The Power of an Apology: Removing Legal Barriers](https://bcombudsperson.ca/guide/the-power-of-an-apology-removing-legal-barriers/index.md)
- [Code of Administrative Justice](https://bcombudsperson.ca/guide/code-of-administrative-justice/index.md)
- [Developing an Internal Complaint Mechanism](https://bcombudsperson.ca/guide/developing-an-internal-complaint-mechanism/index.md)
- [Administrative Monetary Penalties](https://bcombudsperson.ca/guide/administrative-monetary-penalties/index.md)
- [Respectful Engagement: Practical guidance for delivering public services](https://bcombudsperson.ca/guide/respectful-engagement-practical-guidance-for-delivering-public-services/index.md)

## Investigative Reports

- [No Benefit, Period](https://bcombudsperson.ca/investigative_report/no-benefit-period/index.md)
- [2025 Investigation Update: Short-Changed](https://bcombudsperson.ca/investigative_report/2025-investigation-update-short-changed/index.md)
- [On the Road Again](https://bcombudsperson.ca/investigative_report/on-the-road-again/index.md)
- [Committed to Change: Protecting the Rights of Involuntary Patients under the Mental Health Act](https://bcombudsperson.ca/investigative_report/committed-to-change-protecting-the-rights-of-involuntary-patients-under-the-mental-health-act/index.md)
- [Working Within The Rules: Supporting Employment for Income Assistance Recipients](https://bcombudsperson.ca/investigative_report/working-within-the-rules-supporting-employment-for-income-assistance-recipients/index.md)
- [Holding Pattern: Call Wait Times for Income and Disability Assistance](https://bcombudsperson.ca/investigative_report/holding-pattern-call-wait-times-for-income-and-disability-assistance/index.md)
- [Stem to Stern: Crown Land Allocation and the Victoria International Marina](https://bcombudsperson.ca/investigative_report/stem-to-stern-crown-land-allocation-and-the-victoria-international-marina/index.md)
- [Misfire: The 2012 Ministry of Health Employment Terminations and Related Matters](https://bcombudsperson.ca/investigative_report/misfire-the-2012-ministry-of-health-employment-terminations-and-related-matters/index.md)
- [Under Inspection: The Hiatus in BC Correctional Centre Inspections](https://bcombudsperson.ca/investigative_report/under-inspection-the-hiatus-in-b-c-correctional-centre-inspections/index.md)
- [In the Public Interest: Protecting Students Through Effective Oversight of Private Career Training Institutions](https://bcombudsperson.ca/investigative_report/in-the-public-interest-protecting-students-through-effective-oversight-of-private-career-training-institutions/index.md)
- [Striking a Balance: The Challenges of Using a Professional Reliance Model in Environmental Protection – British Columbia's Riparian Areas Regulation](https://bcombudsperson.ca/investigative_report/striking-a-balance-the-challenges-of-using-a-professional-reliance-model-in-environmental-protection-british-columbias-riparian-areas-regulation/index.md)
- [Time Matters: An Investigation into the BC Employment and Assistance Reconsideration Process](https://bcombudsperson.ca/investigative_report/time-matters-an-investigation-into-the-bc-employment-and-assistance-reconsideration-process/index.md)
- [No Longer Your Decision: BC's Process for Appointing the Public Guardian and Trustee to Manage the Financial Affairs of Incapable Adults](https://bcombudsperson.ca/investigative_report/no-longer-your-decision-british-columbias-process-for-appointing-the-public-guardian-and-trustee-to-manage-the-financial-affairs-of-incapable-adults/index.md)
- [2019 Monitoring Update: Holding Pattern](https://bcombudsperson.ca/investigative_report/holding-pattern-monitoring-update/index.md)
- [The Best of Care: Getting it Right for Seniors in BC (Part 2)](https://bcombudsperson.ca/investigative_report/the-best-of-care-getting-it-right-for-seniors-in-bc-part-2/index.md)
- [On Short Notice: An Investigation of Vancouver Island Health Authority's Process for Closing Cowichan Lodge](https://bcombudsperson.ca/investigative_report/on-short-notice-an-investigation-of-vancouver-island-health-authoritys-process-for-closing-cowichan-lodge/index.md)
- [Honouring Commitments: An Investigation of Fraser Health Authority's Transfer of Seniors from Temporarily Funded Residential Care Beds](https://bcombudsperson.ca/investigative_report/honouring-commitments-an-investigation-of-fraser-health-authoritys-transfer-of-seniors-from-temporarily-funded-residential-care-beds/index.md)
- [Hearing the Voices of Children and Youth: A Child-Centred Approach to Complaint Resolution](https://bcombudsperson.ca/investigative_report/hearing-the-voices-of-children-and-youth-a-child-centred-approach-to-complaint-resolution/index.md)
- [The Best of Care: Getting it Right for Seniors in BC (Part 1)](https://bcombudsperson.ca/investigative_report/the-best-of-care-getting-it-right-for-seniors-in-bc-part-1/index.md)
- [Last Resort: Improving Fairness and Accountability in British Columbia's Income Assistance Program](https://bcombudsperson.ca/investigative_report/last-resort-improving-fairness-and-accountability-in-british-columbias-income-assistance-program/index.md)
- [Fit to Drink: Challenges in Providing Safe Drinking Water in British Columbia](https://bcombudsperson.ca/investigative_report/fit-to-drink-challenges-in-providing-safe-drinking-water-in-british-columbia/index.md)
- [Winning Fair and Square: A Report on the British Columbia Lottery Corporation's Prize Payout Process](https://bcombudsperson.ca/investigative_report/winning-fair-and-square-a-report-on-the-british-columbia-lottery-corporations-prize-payout-process/index.md)
- [Victims of Crime; Victims of Change: Transition and Discretion in Crime Victim Assistance Legislation in British Columbia](https://bcombudsperson.ca/investigative_report/victims-of-crime-victims-of-change-transition-and-discretion-in-crime-victim-assistance-legislation-in-british-columbia/index.md)
- [Ombudsman Investigation of the Public Interest Advocacy Centre’s Complaints about the Ministry of Employment and Income Assistance](https://bcombudsperson.ca/investigative_report/ombudsman-investigates-income-assistance-complaints/index.md)
- [ICBC's Minimal/No Damage-Low Velocity Impact Program](https://bcombudsperson.ca/investigative_report/icbcs-minimal-no-damage-low-velocity-impact-program/index.md)
- [Broken Glass, Broken Trust: A Report of the Investigation into the Complaint Against the City of Surrey](https://bcombudsperson.ca/investigative_report/broken-glass-broken-trust/index.md)
- [An Investigation into the Administration and Collection of Traffic Camera Fines](https://bcombudsperson.ca/investigative_report/an-investigation-into-the-administration-and-collection-of-traffic-camera-fines/index.md)
- [Self Governance in the Health Professions: The Ombudsman's Perspective](https://bcombudsperson.ca/investigative_report/self-governance-in-the-health-professions-the-ombudsmans-perspective/index.md)
- [The Right to Know: A Complaint about the Greater Victoria Public Library Meeting Room Policy](https://bcombudsperson.ca/investigative_report/greater-victoria-public-library-meeting-room-policy/index.md)
- [Righting the Wrong: A Progress Report](https://bcombudsperson.ca/investigative_report/righting-the-wrong-progress-report/index.md)
- [An Investigation of Forest Renewal BC: Forest Worker Transition Program Tax Information Dispute](https://bcombudsperson.ca/investigative_report/an-investigation-of-forest-renewal-bc-forest-worker-transition-program-tax-information-dispute/index.md)
- [Silver Creek Fire Review](https://bcombudsperson.ca/investigative_report/silver-creek-fire-review/index.md)
- [Righting the Wrong: The Confinement of the Sons of Freedom Doukhobor Children](https://bcombudsperson.ca/investigative_report/righting-the-wrong-the-confinement-of-the-sons-of-freedom-doukhobor-children/index.md)
- [Fair First: An Ombuds Audit of the WCB Ombudsman](https://bcombudsperson.ca/investigative_report/fair-first-an-ombuds-audit-of-the-wcb-ombudsman/index.md)
- [Statutory Officers of the BC Legislature: Fundamental Operating Principles and Related Legislation](https://bcombudsperson.ca/investigative_report/statutory-officers-of-the-bc-legislature-fundamental-operating-principles-and-related-legislation/index.md)
- [2019 Investigative Update: The Best of Care (Part 2)](https://bcombudsperson.ca/investigative_report/investigation-update-the-best-of-care-getting-it-right-for-seniors-in-bc-part-2/index.md)
- [Getting There: A Review of the Implementation of the Report of the Gove Inquiry into Child Protection](https://bcombudsperson.ca/investigative_report/getting-there-a-review-of-the-implementation-of-the-report-of-the-gove-inquiry-into-child-protection/index.md)
- [An Investigation into the Instability and Recession of Willemar Bluffs](https://bcombudsperson.ca/investigative_report/an-investigation-into-the-instability-and-recession-of-willemar-bluffs/index.md)
- [A Complaint Regarding an Unfair Public Hearing Process (City of Port Moody)](https://bcombudsperson.ca/investigative_report/a-complaint-regarding-an-unfair-public-hearing-process-city-of-port-moody/index.md)
- [Regulation of Newport Realty Incorporated by Superintendent of Brokers](https://bcombudsperson.ca/investigative_report/regulation-of-newport-realty-incorporated-by-superintendent-of-brokers/index.md)
- [Fair Schools](https://bcombudsperson.ca/investigative_report/fair-schools/index.md)
- [The Nikki Merry Case: An Investigation of a Complaint to the College of Physicians and Surgeons of BC](https://bcombudsperson.ca/investigative_report/the-nikki-merry-case-complaint-to-the-college-of-physicians-and-surgeons-of-bc/index.md)
- [Building Respect: A Review of Youth Custody Centres in BC](https://bcombudsperson.ca/investigative_report/building-respect-a-review-of-youth-custody-centres-in-bc/index.md)
- [Listening: A Review of Riverview Hospital](https://bcombudsperson.ca/investigative_report/listening-a-review-of-riverview-hospital/index.md)
- [Abuse of Deaf Students at Jericho Hill School](https://bcombudsperson.ca/investigative_report/abuse-of-deaf-students-at-jericho-hill-school/index.md)
- [Administrative Fairness of the Process Leading to the Clayoquot Sound Land Use Decision](https://bcombudsperson.ca/investigative_report/administrative-fairness-of-the-process-leading-to-the-clayoquot-sound-land-use-decision/index.md)
- [Court Reporting and Court Transcription Services in BC](https://bcombudsperson.ca/investigative_report/court-reporting-and-court-transcription-services-in-bc/index.md)
- [A Complaint about the Handling of a Sexual Harassment Complaint by Vancouver Community College, Langara Campus](https://bcombudsperson.ca/investigative_report/a-complaint-about-the-handling-of-a-sexual-harassment-complaint-by-vancouver-community-college-langara-campus/index.md)
- [The Sale of Promissory Notes in British Columbia by Principal Group Ltd.](https://bcombudsperson.ca/investigative_report/the-sale-of-promissory-notes-in-british-columbia-by-principal-group-ltd/index.md)
- [The Administration of the Residential Tenancy Act](https://bcombudsperson.ca/investigative_report/the-administration-of-the-residential-tenancy-act/index.md)
- [Access to Information and Privacy](https://bcombudsperson.ca/investigative_report/access-to-information-and-privacy/index.md)
- [Public Services for Adult Dependent Persons](https://bcombudsperson.ca/investigative_report/public-services-for-adult-dependent-persons/index.md)
- [Public Response to Request for Suggestions for Legislative Change to Family and Child Service Act](https://bcombudsperson.ca/investigative_report/public-response-to-request-for-suggestions-for-legislative-change-to-family-and-child-service-act/index.md)
- [Graduates of Foreign Medical Schools: Complaint of Discrimination in BC Intern Selection Process](https://bcombudsperson.ca/investigative_report/graduates-of-foreign-medical-schools-complaint-of-discrimination-in-bc-intern-selection-process/index.md)
- [Public Services to Children, Youth and Their Families in British Columbia: The Need for Integration](https://bcombudsperson.ca/investigative_report/public-services-to-children-youth-and-their-families-in-british-columbia-the-need-for-integration/index.md)
- [Sustut-Takla Forest Licences](https://bcombudsperson.ca/investigative_report/sustut-takla-forest-licences/index.md)
- [An Investigation into Allegations of Administrative Favouritism by the Ministry of Forests to Doman Industries Ltd.](https://bcombudsperson.ca/investigative_report/an-investigation-into-allegations-of-administrative-favouritism-by-the-ministry-of-forests-to-doman-industries-ltd/index.md)
- [The Regulation of AIC Ltd. and FIC Ltd. by the BC Superintendent of Brokers (The Principal Group Investigation)](https://bcombudsperson.ca/investigative_report/the-regulation-of-aic-ltd-and-fic-ltd-by-the-bc-superintendent-of-brokers-the-principal-group-investigation/index.md)
- [The On-site Septic System Permit Process](https://bcombudsperson.ca/investigative_report/the-on-site-septic-system-permit-process/index.md)
- [Willingdon Youth Detention Centre](https://bcombudsperson.ca/investigative_report/willingdon-youth-detention-centre/index.md)
- [Police Complaint Process: The Fullerton Complaint](https://bcombudsperson.ca/investigative_report/police-complaint-process-the-fullerton-complaint/index.md)
- [Aquaculture and the Administration of Coastal Resources in British Columbia](https://bcombudsperson.ca/investigative_report/aquaculture-and-the-administration-of-coastal-resources-in-british-columbia/index.md)
- [An Investigation into Complaints of Improper Interference in the Operation of the British Columbia Board of Parole, Particularly with Respect to Decisions Relating to Juliet Belmas](https://bcombudsperson.ca/investigative_report/an-investigation-into-complaints-of-improper-interference-in-the-operation-of-the-british-columbia-board-of-parole-particularly-with-respect-to-decisions-relating-to-juliet-belmas/index.md)
- [Abortion Clinic Investigation](https://bcombudsperson.ca/investigative_report/abortion-clinic-investigation/index.md)
- [An Investigation into the Licensing of the Knight Street Pub](https://bcombudsperson.ca/investigative_report/an-investigation-into-the-licensing-of-the-knight-street-pub/index.md)
- [Pesticide Regulation in British Columbia](https://bcombudsperson.ca/investigative_report/pesticide-regulation-in-british-columbia/index.md)
- [BC Hydro's Collection of Residential Accounts](https://bcombudsperson.ca/investigative_report/bc-hydros-collection-of-residential-accounts/index.md)
- [Practitioner Number Study](https://bcombudsperson.ca/investigative_report/practitioner-number-study/index.md)
- [Skytrain Report](https://bcombudsperson.ca/investigative_report/skytrain-report/index.md)
- [Workers' Compensation System Study](https://bcombudsperson.ca/investigative_report/workers-compensation-system-study/index.md)
- [Liquor Control and Licensing Branch Fairness in Decision Making](https://bcombudsperson.ca/investigative_report/liquor-control-and-licensing-branch-fairness-in-decision-making/index.md)
- [The Use of Criminal Record Checks to Screen Individuals Working with Vulnerable People](https://bcombudsperson.ca/investigative_report/the-use-of-criminal-record-checks-to-screen-individuals-working-with-vulnerable-people/index.md)
- [The Nishga Tribal Council and Tree Farm Licence No. 1](https://bcombudsperson.ca/investigative_report/the-nishga-tribal-council-and-tree-farm-licence-no-1/index.md)
- [The Workers' Compensation Board (No. 3) Volume 1](https://bcombudsperson.ca/investigative_report/the-workers-compensation-board-no-3-volume-1/index.md)
- [The Hamilton Case](https://bcombudsperson.ca/investigative_report/the-hamilton-case/index.md)
- [The Willingdon Case](https://bcombudsperson.ca/investigative_report/the-willingdon-case/index.md)
- [The Workers' Compensation Board (No. 2) Volume 1](https://bcombudsperson.ca/investigative_report/the-workers-compensation-board-no-2-volume-1/index.md)
- [The Cobb Case](https://bcombudsperson.ca/investigative_report/the-cobb-case/index.md)
- [Section 4 of the Highway Act](https://bcombudsperson.ca/investigative_report/section-4-of-the-highway-act/index.md)
- [Supreme Court of Canada Judgement](https://bcombudsperson.ca/investigative_report/supreme-court-of-canada-judgement/index.md)
- [The Workers' Compensation Board Volume 1](https://bcombudsperson.ca/investigative_report/the-workers-compensation-board-volume-1/index.md)
- [The Shoal Island Case](https://bcombudsperson.ca/investigative_report/the-shoal-island-case/index.md)
- [Expropriation Issues](https://bcombudsperson.ca/investigative_report/expropriation-issues/index.md)
- [A Matter of Administration: BC Appeal Court Judgement](https://bcombudsperson.ca/investigative_report/a-matter-of-administration-bc-appeal-court-judgement/index.md)
- [The Reid Case](https://bcombudsperson.ca/investigative_report/the-reid-case/index.md)
- [Certificate of Attorney General](https://bcombudsperson.ca/investigative_report/certificate-of-attorney-general/index.md)
- [East Kootenay Range Issues](https://bcombudsperson.ca/investigative_report/east-kootenay-range-issues/index.md)
- [The Cuthbert Case](https://bcombudsperson.ca/investigative_report/the-cuthbert-case/index.md)
- [The Lotteries Case](https://bcombudsperson.ca/investigative_report/the-lotteries-case/index.md)
- [The Garibaldi Case](https://bcombudsperson.ca/investigative_report/the-garibaldi-case/index.md)
- [Looking Ahead: Symposium on the Future of the Parliamentary Ombudsman Functions and Services](https://bcombudsperson.ca/investigative_report/looking-ahead-symposium-on-the-future-of-the-parliamentary-ombudsman-functions-and-services/index.md)
- [2019 Investigative Update: Working Within the Rules](https://bcombudsperson.ca/investigative_report/working-within-the-rules-investigative-update/index.md)
- [Extraordinary Times, Extraordinary Measures: Two ministerial orders made under the Emergency Program Act in response to the COVID-19 pandemic](https://bcombudsperson.ca/investigative_report/extraordinary-times-extraordinary-measures-two-ministerial-orders-made-under-the-emergency-program-act-in-response-to-the-covid-19-pandemic/index.md)
- [Course Correction: The Ministry of Education 2019 Provincial Exam Errors](https://bcombudsperson.ca/investigative_report/course-correction-the-ministry-of-education-2019-provincial-exam-errors/index.md)
- [Allegation of Improper Search for Information on Five Individuals on the Part of the Ministry of Human Resources](https://bcombudsperson.ca/investigative_report/allegation-of-improper-search-for-information-on-five-individuals-on-the-part-of-the-ministry-of-human-resources/index.md)
- [Developing an Internal Complaint Mechanism](https://bcombudsperson.ca/investigative_report/developing-an-internal-complaint-mechanism/index.md)
- [Code of Administrative Justice](https://bcombudsperson.ca/investigative_report/code-of-administrative-justice/index.md)
- [Alone: The Prolonged and Repeated Isolation of Youth in Custody](https://bcombudsperson.ca/investigative_report/alone-the-prolonged-and-repeated-isolation-of-youth-in-custody/index.md)
- [Severed Trust: Enabling WorkSafeBC to do the right thing when its mistakes hurt injured workers](https://bcombudsperson.ca/investigative_report/severed-trust-enabling-worksafebc-to-do-the-right-thing-when-its-mistakes-hurt-injured-workers/index.md)
- [A Bid For Fairness: How $10,000 in Property Tax Debt Led to a Vulnerable Person Losing Their Home](https://bcombudsperson.ca/investigative_report/a-bid-for-fairness-how-10000-in-property-tax-debt-led-to-a-vulnerable-person-losing-their-home/index.md)
- [Short-Changed: Ensuring federal benefits paid to the province reach caregivers of children with disabilities](https://bcombudsperson.ca/investigative_report/short-changed-ensuring-federal-benefits-paid-to-the-province-reach-caregivers-of-children-with-disabilities/index.md)
- [2022 Investigative Update: Committed to Change](https://bcombudsperson.ca/investigative_report/2022-investigative-update-committed-to-change/index.md)
- [2022 Final Assessment: Misfire](https://bcombudsperson.ca/investigative_report/2022-final-assessment-misfire/index.md)
- [2018 Interim Assessment: Misfire](https://bcombudsperson.ca/investigative_report/2018-interim-assessment-misfire/index.md)
- [Making Amends: The importance of exercising discretion fairly](https://bcombudsperson.ca/investigative_report/making-amends-the-importance-of-exercising-discretion-fairly/index.md)
- [Discretion to Prosecute](https://bcombudsperson.ca/investigative_report/discretion-to-prosecute/index.md)
- [Time to Right the Wrong](https://bcombudsperson.ca/investigative_report/time-to-right-the-wrong/index.md)
- [Misinformed: How the Ministry of Children and Family Development failed in its permanency planning obligations to a youth in care](https://bcombudsperson.ca/investigative_report/misinformed-how-the-ministry-of-children-and-family-development-failed-in-its-permanency-planning-obligations-to-a-youth-in-care/index.md)
- [Fairness in a Changing Climate: Ensuring disaster supports are accessible, equitable and adaptable](https://bcombudsperson.ca/investigative_report/fairness-in-a-changing-climate-ensuring-disaster-supports-are-accessible-equitable-and-adaptable/index.md)
- [No Notice, No Benefit](https://bcombudsperson.ca/investigative_report/no-notice-no-benefit/index.md)
- [Funding the Office of the Ombudsman](https://bcombudsperson.ca/investigative_report/funding-the-office-of-the-ombudsman/index.md)
- [2024 Monitoring Update: Alone](https://bcombudsperson.ca/investigative_report/2024-monitoring-update-alone/index.md)
- [Hire Power](https://bcombudsperson.ca/investigative_report/hire-power/index.md)
- [2024 Investigative Update: Under Inspection](https://bcombudsperson.ca/investigative_report/2024-investigative-update-under-inspection/index.md)
- [Public Interest Disclosure Act: 5-Year Review](https://bcombudsperson.ca/investigative_report/public-interest-disclosure-act-5-year-review/index.md)
- [Stamp of Approval](https://bcombudsperson.ca/investigative_report/stamp-of-approval/index.md)
- [2026 Investigation Update: Holding Pattern](https://bcombudsperson.ca/investigative_report/2026-investigation-update-holding-pattern/index.md)
- [2026 Investigation Update: Committed to Change](https://bcombudsperson.ca/investigative_report/2026-investigation-update-committed-to-change/index.md)

## News Releases

- [Government refuses to fix known unfairness in pandemic worker benefit, Ombudsperson finds](https://bcombudsperson.ca/news_release/government-refuses-to-fix-known-unfairness-in-pandemic-worker-benefit-ombudsperson-finds/index.md)
- [Two recent Vancouver municipal integrity reports highlight need for provincial legislation, BC Ombudsperson says](https://bcombudsperson.ca/news_release/two-recent-vancouver-municipal-integrity-reports-highlight-need-for-provincial-legislation-bc-ombudsperson-says/index.md)
- [One year after apology, BC Ombudsperson calls for clarity and more action on Doukhobor compensation](https://bcombudsperson.ca/news_release/one-year-after-apology-bc-ombudsperson-calls-for-clarity-and-more-action-on-doukhobor-compensation/index.md)
- [Share your feedback on PIDA by August 1st](https://bcombudsperson.ca/news_release/share-your-feedback-on-pida-by-august-1st/index.md)
- [Canadian Council of Parliamentary Ombudsman Endorses Key Principles to Strengthen Oversight and Public Trust](https://bcombudsperson.ca/news_release/canadian-council-of-parliamentary-ombudsman-endorses-key-principles-to-strengthen-oversight-and-public-trust/index.md)
- [BC Ombudsperson Jay Chalke Announces Departure After 10 Years of Service](https://bcombudsperson.ca/news_release/bc-ombudsperson-jay-chalke-announces-departure-after-10-years-of-service/index.md)
- [Ombudsperson welcomes payments totalling over $1 million to caregivers short-changed of federal disability benefits](https://bcombudsperson.ca/news_release/ombudsperson-welcomes-payments-totalling-over-1-million-to-caregivers-short-changed-of-federal-disability-benefits/index.md)
- [Ombudsperson investigating exclusion of students from BC public schools](https://bcombudsperson.ca/news_release/ombudsperson-investigating-exclusion-of-students-from-bc-public-schools/index.md)
- [Ombudsperson investigating province’s distribution of assistance cheques to most vulnerable British Columbians during Canada Post strike](https://bcombudsperson.ca/news_release/ombudsperson-investigating-provinces-distribution-of-assistance-cheques-to-most-vulnerable-british-columbians-during-canada-post-strike/index.md)
- [Ombudsperson’s Annual Report highlights how one complaint about public services can benefit many British Columbians](https://bcombudsperson.ca/news_release/ombudspersons-annual-report-highlights-how-one-complaint-about-public-services-can-benefit-many-british-columbians/index.md)
- [Ombudsperson welcomes delivery of compensation payments to Sons of Freedom Doukhobors, expresses concern over poor communication, unclear criteria](https://bcombudsperson.ca/news_release/ombudsperson-welcomes-delivery-of-compensation-payments-to-sons-of-freedom-doukhobors-expresses-concern-over-poor-communication-unclear-criteria/index.md)
- [Eight years after committing to implement minimum international standards for prison inspections, BC still has not done so](https://bcombudsperson.ca/news_release/eight-years-after-committing-to-implement-minimum-international-standards-for-prison-inspections-bc-still-has-not-done-so/index.md)
- [Ombudsperson report calls on BC government to address systemic mismanagement in temporary assignment hirings](https://bcombudsperson.ca/news_release/ombudsperson-report-calls-on-bc-government-to-address-systemic-mismanagement-in-temporary-assignment-hirings/index.md)
- [Youth in custody at risk due to ministry inaction](https://bcombudsperson.ca/news_release/youth-in-custody-at-risk-due-to-ministry-inaction/index.md)
- [Whistleblower Awareness Day](https://bcombudsperson.ca/news_release/whistleblower-awareness-day/index.md)
- [Clarity about road ownership and access vital to British Columbians](https://bcombudsperson.ca/news_release/clarity-about-road-ownership-and-access-vital-to-british-columbians/index.md)
- [Ombudsperson welcomes Premier’s apology to Doukhobors and commitment to work with community on compensation package](https://bcombudsperson.ca/news_release/ombudsperson-welcomes-premiers-apology-to-doukhobors-and-commitment-to-work-with-community-on-compensation-package/index.md)
- [BC independent oversight offices urge public consultation, legislative reform on use of artificial intelligence](https://bcombudsperson.ca/news_release/bc-independent-oversight-offices-urge-public-consultation-legislative-reform-on-use-of-artificial-intelligence/index.md)
- [Thousands of BC workers forced to pay back COVID-19 benefit because of retroactive requirement the Ministry of Finance never advised them of, new Ombudsperson report finds](https://bcombudsperson.ca/news_release/thousands-of-bc-workers-forced-to-pay-back-covid-19-benefit-because-of-retroactive-requirement-the-ministry-of-finance-never-advised-them-of-new-ombudsperson-report-finds/index.md)
- [Financial support programs for people displaced by extreme weather emergencies outdated and unfair: Ombudsperson report finds](https://bcombudsperson.ca/news_release/financial-support-programs-for-people-displaced-by-extreme-weather-emergencies-outdated-and-unfair-ombudsperson-report-finds/index.md)
- [Government refuses to compensate for its own errors that left youth unable to access educational supports and rejects Ombudsperson recommendation to look for other youth impacted](https://bcombudsperson.ca/news_release/government-refuses-to-compensate-for-its-own-errors-that-left-youth-unable-to-access-educational-supports-and-rejects-ombudsperson-recommendation-to-look-for-other-youth-impacted/index.md)
- [Government finally agrees to Ombudsperson’s call to apologize for 1950s detention of Doukhobor children, but is vague on compensation](https://bcombudsperson.ca/news_release/government-finally-agrees-to-ombudspersons-call-to-apologize-for-1950s-detention-of-doukhobor-children-but-is-vague-on-compensation/index.md)
- [Ombudsperson Pathfinders raising awareness, building trust and facilitating complaints about provincial and local public services in Indigenous communities across BC](https://bcombudsperson.ca/news_release/ombudsperson-pathfinders-raising-awareness-building-trust-and-facilitating-complaints-about-provincial-and-local-public-services-in-indigenous-communities-across-bc/index.md)
- [Ombudsperson investigation highlights Vital Statistics Agency’s overly rigid decision-making resulting in improper discrimination of a senior](https://bcombudsperson.ca/news_release/ombudsperson-investigation-highlights-vital-statistics-agencys-overly-rigid-decision-making-resulting-in-improper-discrimination-of-a-senior/index.md)
- [Ombudsperson completes monitoring of government’s implementation of recommendations made in 2017 Ministry of Health’s employment terminations report](https://bcombudsperson.ca/news_release/ombudsperson-completes-monitoring-of-governments-implementation-of-recommendations-made-in-2017-ministry-of-healths-employment-terminations-report/index.md)
- [Health care complaints to BC Ombudsperson highest in ten years](https://bcombudsperson.ca/news_release/health-care-complaints-to-bc-ombudsperson-highest-in-ten-years/index.md)
- [Did you have to leave your home because of wildfires or floods in 2021? If so, the BC Ombudsperson wants to hear from you](https://bcombudsperson.ca/news_release/did-you-have-to-leave-your-home-because-of-wildfires-or-floods-in-2021-if-so-the-bc-ombudsperson-wants-to-hear-from-you/index.md)
- [Ombudsperson finds only one-third of recommendations are implemented three years after report calling for improved safeguards for people involuntarily detained in B.C. psychiatric facilities](https://bcombudsperson.ca/news_release/ombudsperson-finds-only-one-third-of-recommendations-are-implemented-three-years-after-report-calling-for-improved-safeguards-for-people-involuntarily-detained-in-b-c-psychiatric-facilities/index.md)
- [Ombudsperson renews call for oversight of municipal jails in RCMP policed communities](https://bcombudsperson.ca/news_release/ombudsperson-renews-call-for-oversight-of-municipal-jails-in-rcmp-policed-communities/index.md)
- [BC Government’s failure to flow federal disability benefit through to caregivers unjust, Ombudsperson finds](https://bcombudsperson.ca/news_release/bc-governments-failure-to-flow-federal-disability-benefit-through-to-caregivers-unjust-ombudsperson-finds/index.md)
- [New! PIDA eLearning course is now available](https://bcombudsperson.ca/news_release/new-pida-elearning-course-is-now-available/index.md)
- [Oversight of environmental professionals strengthened following Ombudsperson’s recommendations](https://bcombudsperson.ca/news_release/oversight-of-environmental-professionals-strengthened-following-ombudspersons-recommendations/index.md)
- [City of Penticton agrees to compensate vulnerable woman after house sold in municipal tax sale](https://bcombudsperson.ca/news_release/city-of-penticton-agrees-to-compensate-vulnerable-woman-after-house-sold-in-municipal-tax-sale/index.md)
- [Vulnerable Penticton resident unfairly loses home in municipal tax sale – Ombudsperson calls for compensation and law reform](https://bcombudsperson.ca/news_release/vulnerable-penticton-resident-unfairly-loses-home-in-municipal-tax-sale-ombudsperson-calls-for-compensation-and-law-reform/index.md)
- [Statement: National Day for Truth and Reconciliation](https://bcombudsperson.ca/news_release/statement-national-day-for-truth-and-reconciliation/index.md)
- [Ombudsperson calls for changes to permit WorkSafeBC to voluntarily make payments for its own errors](https://bcombudsperson.ca/news_release/ombudsperson-calls-for-changes-to-permit-worksafebc-to-voluntarily-make-payments-for-its-own-errors/index.md)
- [Improved regulation of private post-secondary training institutions following the implementation of Ombudsperson recommendations](https://bcombudsperson.ca/news_release/improved-regulation-of-private-post-secondary-training-institutions-following-the-implementation-of-ombudsperson-recommendations/index.md)
- [Emancipation / BC Day Statement](https://bcombudsperson.ca/news_release/emancipation-bc-day-statement/index.md)
- [Ombudsperson Annual Report highlights diverse range of COVID-19 related complaints](https://bcombudsperson.ca/news_release/ombudsperson-annual-report-highlights-diverse-range-of-covid-19-related-complaints/index.md)
- [BC and Yukon Privacy Commissioners and Ombudsman call for strengthened regulation and oversight of artificial intelligence in public sector decision-making](https://bcombudsperson.ca/news_release/bc-and-yukon-privacy-commissioners-and-ombudsman-call-for-strengthened-regulation-and-oversight-of-artificial-intelligence-in-public-sector-decision-making/index.md)
- [Ombudsperson calls for sweeping changes to separate confinement of youth in custody](https://bcombudsperson.ca/news_release/ombudsperson-calls-for-sweeping-changes-to-separate-confinement-of-youth-in-custody/index.md)
- [BC Ombudsperson cautions against COVID-19 vaccination passports being used to unfairly limit provincial and local public services](https://bcombudsperson.ca/news_release/bc-ombudsperson-cautions-against-covid-19-vaccination-passports-being-used-to-unfairly-limit-provincial-and-local-public-services/index.md)
- [BC Ombudsperson welcomes youth mental health report released today by the Representative for Children and Youth](https://bcombudsperson.ca/news_release/bc-ombudsperson-welcomes-youth-mental-health-report-released-today-by-the-representative-for-children-and-youth/index.md)
- [Provincial Ombudsperson Jay Chalke reappointed for second term](https://bcombudsperson.ca/news_release/provincial-ombudsperson-jay-chalke-reappointed-for-second-term/index.md)
- [Ombudsperson investigation results in fairer process in determining fate of historic Hope Railway Station](https://bcombudsperson.ca/news_release/ombudsperson-investigation-results-in-fairer-process-in-determining-fate-of-historic-hope-railway-station/index.md)
- [Ombudsperson calls on government and health authorities to address outstanding gaps in long-term care visits policy and practice](https://bcombudsperson.ca/news_release/ombudsperson-calls-on-government-and-health-authorities-to-address-outstanding-gaps-in-long-term-care-visits-policy-and-practice/index.md)
- [Reimbursements made, benefits accessed and decisions reversed as a result of Ombudsperson investigations in 2019/20](https://bcombudsperson.ca/news_release/reimbursements-made-benefits-accessed-and-decisions-reversed-as-a-result-of-ombudsperson-investigations-in-2019-20/index.md)
- [Ombudsperson calling on public sector organizations to strengthen complaint handling systems during pandemic](https://bcombudsperson.ca/news_release/ombudsperson-calling-on-public-sector-organizations-to-strengthen-complaint-handling-systems-during-pandemic/index.md)
- [Ministry of Education to apologize and compensate impacted students following Ombudsperson investigation into incorrect 2019 provincial exam results](https://bcombudsperson.ca/news_release/ministry-of-education-to-apologize-and-compensate-impacted-students-following-ombudsperson-investigation-into-incorrect-2019-provincial-exam-results/index.md)
- [Ombudsperson investigation finds two pandemic emergency orders not authorized by Emergency Program Act](https://bcombudsperson.ca/news_release/ombudsperson-investigation-finds-two-pandemic-emergency-orders-not-authorized-by-emergency-program-act/index.md)
- [Ombudsperson releases first annual report under BC’s new Public Interest Disclosure law](https://bcombudsperson.ca/news_release/ombudsperson-releases-first-annual-report-under-bcs-new-public-interest-disclosure-law/index.md)
- [Ombudsperson investigative update finds call wait times for most vulnerable still too long](https://bcombudsperson.ca/news_release/ombudsperson-investigative-update-finds-call-wait-times-for-most-vulnerable-still-too-long/index.md)
- [BC Ombudsperson ready to hear your complaints in person in Lower Mainland](https://bcombudsperson.ca/news_release/bc-ombudsperson-ready-to-hear-your-complaints-in-person-in-lower-mainland/index.md)
- [BC Ombudsperson able to investigate whistleblower allegations under new law](https://bcombudsperson.ca/news_release/bc-ombudsperson-able-to-investigate-whistleblower-allegations-under-new-law/index.md)
- [“Fairness Week” kicks off today in BC](https://bcombudsperson.ca/news_release/fairness-week-kicks-off-today-in-bc/index.md)
- [Ombudsperson’s mobile complaints team coming to Northeast BC](https://bcombudsperson.ca/news_release/ombudspersons-mobile-complaints-team-coming-to-northeast-bc/index.md)
- [Ombudsperson able to receive complaints as ICBC’s new rate model takes effect](https://bcombudsperson.ca/news_release/ombudsperson-able-to-receive-complaints-as-icbcs-new-rate-model-takes-effect/index.md)
- [BC Ombudsperson’s Annual Report highlights 40-year history of ensuring BC’s most vulnerable are treated fairly](https://bcombudsperson.ca/news_release/bc-ombudspersons-annual-report-highlights-40-year-history-of-ensuring-bcs-most-vulnerable-are-treated-fairly/index.md)
- [BC Ombudsperson monitoring Ministry of Education’s response to the grade 12 exam tabulation error](https://bcombudsperson.ca/news_release/bc-ombudsperson-monitoring-ministry-of-educations-response-to-the-grade-12-exam-tabulation-error/index.md)
- [Ombudsperson calling for independent oversight of municipal RCMP police lockups](https://bcombudsperson.ca/news_release/ombudsperson-calling-for-independent-oversight-of-municipal-rcmp-police-lockups/index.md)
- [Hospitals failing to follow legal safeguards for mentally ill patients involuntarily detained, BC Ombudsperson investigation finds](https://bcombudsperson.ca/news_release/hospitals-failing-to-follow-legal-safeguards-for-mentally-ill-patients-involuntarily-detained-bc-ombudsperson-investigation-finds/index.md)
- [Key recommendations aimed at improving quality of seniors care in BC still not implemented seven years after Ombudsperson’s sweeping investigation](https://bcombudsperson.ca/news_release/key-recommendations-aimed-at-improving-quality-of-seniors-care-in-bc-still-not-implemented-seven-years-after-ombudspersons-sweeping-investigation/index.md)
- [BC’s Information and Privacy Commissioner, Ombudsperson, and Merit Commissioner call for changes to enhance Legislative Assembly accountability and transparency](https://bcombudsperson.ca/news_release/bcs-information-and-privacy-commissioner-ombudsperson-and-merit-commissioner-call-for-changes-to-enhance-legislative-assembly-accountability-and-transparency/index.md)
- [Almost 1,000 former income assistance recipients still owed payments following Ombudsperson investigation highlighting unfair decisions](https://bcombudsperson.ca/news_release/almost-1000-former-income-assistance-recipients-still-owed-payments-following-ombudsperson-investigation-highlighting-unfair-decisions/index.md)
- [BC Ombudsperson’s mobile complaints team coming to Greater Vancouver](https://bcombudsperson.ca/news_release/bc-ombudspersons-mobile-complaints-team-coming-to-greater-vancouver/index.md)
- [Government implements majority of BC Ombudsperson’s recommendations following investigation into health ministry firings](https://bcombudsperson.ca/news_release/government-implements-majority-of-bc-ombudspersons-recommendations-following-investigation-into-health-ministry-firings/index.md)
- [Investigative Update: Students attending private training institutions in BC have access to more transparent information, following BC Ombudsperson’s recommendations](https://bcombudsperson.ca/news_release/investigative-update-students-attending-private-training-institutions-in-bc-have-access-to-more-transparent-information-following-bc-ombudspersons-recommendations/index.md)
- [Investigative Update: BC’s correctional facilities adopt new inspections framework following Ombudsperson’s recommendations – but not yet complying with international standards](https://bcombudsperson.ca/news_release/investigative-update-bcs-correctional-facilities-adopt-new-inspections-framework-following-ombudspersons-recommendations-but-not-yet-complying-with-international-standards/index.md)
- [Ten-year high for complaints and enquiries to BC Ombudsperson about provincial and local governments](https://bcombudsperson.ca/news_release/ten-year-high-for-complaints-and-enquiries-to-bc-ombudsperson-about-provincial-and-local-governments/index.md)
- [New professional reliance report reaffirms Ombudsperson’s recommendations](https://bcombudsperson.ca/news_release/new-professional-reliance-report-reaffirms-ombudspersons-recommendations/index.md)
- [Ministry of Social Development and Poverty Reduction to reimburse funds to income assistance recipients following investigation by BC Ombudsperson](https://bcombudsperson.ca/news_release/ministry-of-social-development-and-poverty-reduction-to-reimburse-funds-to-income-assistance-recipients-following-investigation-by-bc-ombudsperson/index.md)
- [PSA: BC Office of the Ombudsperson Coming to Fraser Valley](https://bcombudsperson.ca/news_release/psa-bc-office-of-the-ombudsperson-coming-to-fraser-valley/index.md)
- [Ombudsperson urges government to improve chronically slow telephone service for income and disability assistance recipients](https://bcombudsperson.ca/news_release/ombudsperson-urges-government-to-improve-chronically-slow-telephone-service-for-income-and-disability-assistance-recipients/index.md)
- [Report Release: Improving Crown Land Decisions](https://bcombudsperson.ca/news_release/report-release-improving-crown-land-decisions/index.md)
- [Upholding Administrative Fairness in BC: Annual Report 2016-2017](https://bcombudsperson.ca/news_release/upholding-administrative-fairness-in-bc-annual-report-2016-2017/index.md)
- [Ombudsperson complaint clinic: Salmon Arm and the Columbia Valley](https://bcombudsperson.ca/news_release/ombudsperson-complaint-clinic-salmon-arm-and-the-columbia-valley/index.md)
- [Ombudsperson complaint clinic: Whistler, Pemberton, Lillooet, Ashcroft, Cache Creek, and Kamloops](https://bcombudsperson.ca/news_release/ombudsperson-complaint-clinic-whistler-pemberton-lillooet-ashcroft-cache-creek-and-kamloops/index.md)
- [BC Ombudsperson coming to Prince George and Cariboo](https://bcombudsperson.ca/news_release/bc-ombudsperson-coming-to-prince-george-and-cariboo/index.md)
- [BC Ombudsperson’s annual report highlights medical services](https://bcombudsperson.ca/news_release/bc-ombudspersons-annual-report-highlights-medical-services/index.md)
- [Ombudsperson recommends prison inspection gaps be closed](https://bcombudsperson.ca/news_release/ombudsperson-recommends-prison-inspection-gaps-be-closed/index.md)
- [Ombudsperson releases guide for fair bylaw enforcement](https://bcombudsperson.ca/news_release/ombudsperson-releases-guide-for-fair-bylaw-enforcement/index.md)
- [Statement: Information for witnesses in Ombudsperson’s investigation into the Ministry of Health employment termination matter](https://bcombudsperson.ca/news_release/statement-information-for-witnesses-in-ombudspersons-investigation-into-the-ministry-of-health-employment-termination-matter/index.md)
- [BC Ombudsperson holding five Lower Mainland complaint clinics](https://bcombudsperson.ca/news_release/bc-ombudsperson-holding-five-lower-mainland-complaint-clinics/index.md)
- [BC Ombudsperson to speak about income assistance issues](https://bcombudsperson.ca/news_release/bc-ombudsperson-to-speak-about-income-assistance-issues/index.md)
- [BC Ombudsperson to meet Delta seniors](https://bcombudsperson.ca/news_release/bc-ombudsperson-to-meet-delta-seniors/index.md)
- [Statement: Select Standing Committee refers matter to Ombudsperson](https://bcombudsperson.ca/news_release/statement-select-standing-committee-refers-matter-to-ombudsperson/index.md)
- [Jay Chalke begins term as BC Ombudsperson](https://bcombudsperson.ca/news_release/jay-chalke-begins-term-as-bc-ombudsperson/index.md)
- [BC Ombudsperson’s 35th annual report highlights local government](https://bcombudsperson.ca/news_release/bc-ombudspersons-35th-annual-report-highlights-local-government/index.md)
- [Flawed 2012 Investigation, Rushed Decisions had Widespread Repercussions: Ombudsperson Recommendations Will Address Harms, Strengthen System](https://bcombudsperson.ca/news_release/flawed-2012-investigation-rushed-decisions-had-widespread-repercussions-ombudsperson-recommendations-will-address-harms-strengthen-system/index.md)
- [Ombudsperson report identifies gaps in private career training oversight](https://bcombudsperson.ca/news_release/ombudsperson-report-identifies-gaps-in-private-career-training-oversight/index.md)
- [Statement: Kim Carter to leave the Office of the Ombudsperson](https://bcombudsperson.ca/news_release/statement-kim-carter-to-leave-the-office-of-the-ombudsperson/index.md)
- [Ombudsperson Riparian Areas Report Recommendations First Status Update](https://bcombudsperson.ca/news_release/ombudsperson-riparian-areas-report-recommendations-first-status-update/index.md)
- [Investigations result in action: 2013/14 Annual Report released](https://bcombudsperson.ca/news_release/investigations-result-in-action-2013-14-annual-report-released/index.md)
- [Translating awareness into action on World Environment Day](https://bcombudsperson.ca/news_release/translating-awareness-into-action-on-world-environment-day/index.md)
- [Ombudsperson Office Sets up for the Day in Port Hardy, Port Mcneill, Campbell River, Powell River, and Courtenay Comox](https://bcombudsperson.ca/news_release/ombudsperson-office-sets-up-for-the-day-in-port-hardy-port-mcneill-campbell-river-powell-river-and-courtenay-comox/index.md)
- [Ombudsperson Investigates Regulation of Private Career Training Institutions](https://bcombudsperson.ca/news_release/ombudsperson-investigates-regulation-of-private-career-training-institutions/index.md)
- [Government Falls Short on Oversight of Program Intended to Protect Streams and Fish Habitats](https://bcombudsperson.ca/news_release/government-falls-short-on-oversight-of-program-intended-to-protect-streams-and-fish-habitats/index.md)
- [Ombudsperson Office can help resolve complaints about Civil Forfeiture Office](https://bcombudsperson.ca/news_release/ombudsperson-office-can-help-resolve-complaints-about-civil-forfeiture-office/index.md)
- [Government must follow the rules in its dealings with people in need](https://bcombudsperson.ca/news_release/government-must-follow-the-rules-in-its-dealings-with-people-in-need/index.md)
- [Ombudsperson Investigates Administration of an Environmental Protection Program](https://bcombudsperson.ca/news_release/ombudsperson-investigates-administration-of-an-environmental-protection-program/index.md)
- [Protecting Citizens and Promoting Government Transparency and Accountability](https://bcombudsperson.ca/news_release/protecting-citizens-and-promoting-government-transparency-and-accountability/index.md)
- [Ombudsperson and Staff to Visit East Kootenay Area](https://bcombudsperson.ca/news_release/ombudsperson-and-staff-to-visit-east-kootenay-area/index.md)
- [Ombudsperson and Staff to Visit Abbotsford, Chilliwack, Richmond, and Surrey](https://bcombudsperson.ca/news_release/ombudsperson-and-staff-to-visit-abbotsford-chilliwack-richmond-and-surrey/index.md)
- [British Columbians deserve a modern and procedurally fair adult guardianship process](https://bcombudsperson.ca/news_release/british-columbians-deserve-a-modern-and-procedurally-fair-adult-guardianship-process/index.md)
- [Fostering Openness, Transparency and Accountability in Local Government Meetings](https://bcombudsperson.ca/news_release/fostering-openness-transparency-and-accountability-in-local-government-meetings/index.md)
- [Helping People and Contributing to Improved Delivery of Services Highlights of Annual Report](https://bcombudsperson.ca/news_release/helping-people-and-contributing-to-improved-delivery-of-services-highlights-of-annual-report/index.md)
- [Investigation of VIHAs process for closing of Cowichan Lodge](https://bcombudsperson.ca/news_release/investigation-of-vihas-process-for-closing-of-cowichan-lodge/index.md)
- [The Right to Fair and Reasonable Treatment – Helping people and improving Gov. Service in BC](https://bcombudsperson.ca/news_release/the-right-to-fair-and-reasonable-treatment-helping-people-and-improving-gov-service-in-bc/index.md)
- [Ombudsperson and staff to visit Northwest BC in June](https://bcombudsperson.ca/news_release/ombudsperson-and-staff-to-visit-northwest-bc-in-june/index.md)
- [Ombudsperson and staff to visit Kelowna, Vernon and Kamloops in March](https://bcombudsperson.ca/news_release/ombudsperson-and-staff-to-visit-kelowna-vernon-and-kamloops-in-march/index.md)
- [Ombudsperson’s Office Contributes to Better Service For Public](https://bcombudsperson.ca/news_release/ombudspersons-office-contributes-to-better-service-for-public/index.md)
- [Review Finds Child-Friendly Complaint Process Needed for Children and Youth in Care](https://bcombudsperson.ca/news_release/review-finds-child-friendly-complaint-process-needed-for-children-and-youth-in-care/index.md)
- [Ombudsperson and staff to visit East Kootenay area](https://bcombudsperson.ca/news_release/ombudsperson-and-staff-to-visit-east-kootenay-area-2/index.md)
- [Ombudsperson’s Office Releases First Report on Care of Seniors](https://bcombudsperson.ca/news_release/ombudspersons-office-releases-first-report-on-care-of-seniors/index.md)
- [Five-year review of BC’s whistleblower law: Ombudsperson proposes targeted amendments](https://bcombudsperson.ca/news_release/five-year-review-of-bcs-whistleblower-law-ombudsperson-proposes-targeted-amendments/index.md)
- [Fairness under pressure: BC Ombudsperson highlights rising complexity and urgency in complaints about public service](https://bcombudsperson.ca/news_release/fairness-under-pressure-bc-ombudsperson-highlights-rising-complexity-and-urgency-in-complaints-about-public-service/index.md)
- [Legislative Assembly appoints BC's next Ombudsperson](https://bcombudsperson.ca/news_release/legislative-assembly-appoints-bcs-next-ombudsperson/index.md)
- [While pre-planning was limited, Ombudsperson investigation finds speed of provincial government delivery of social assistance cheques during 2024 postal strike was reasonable](https://bcombudsperson.ca/news_release/while-pre-planning-was-limited-ombudsperson-investigation-finds-speed-of-provincial-government-delivery-of-social-assistance-cheques-during-2024-postal-strike-was-reasonable/index.md)
- [BC Ombudsperson releases updated guide on open meetings to support transparency across local governments](https://bcombudsperson.ca/news_release/bc-ombudsperson-releases-updated-guide-on-open-meetings-to-support-transparency-across-local-governments/index.md)
- [Income and disability assistance call wait times still failing years after Ombudsperson warnings](https://bcombudsperson.ca/news_release/income-and-disability-assistance-call-wait-times-still-failing-years-after-ombudsperson-warnings/index.md)
- [Ombudsperson finds ongoing gaps in safeguards for involuntary patients under BC’s Mental Health Act](https://bcombudsperson.ca/news_release/ombudsperson-finds-ongoing-gaps-in-safeguards-for-involuntary-patients-under-bcs-mental-health-act/index.md)
- [Five-year review of BC’s whistleblower law released, recommendations aim to strengthen protections and public trust](https://bcombudsperson.ca/news_release/five-year-review-of-bcs-whistleblower-law-released-recommendations-aim-to-strengthen-protections-and-public-trust/index.md)
- [Two years after the apology – Fairness in implementation still matters](https://bcombudsperson.ca/news_release/two-years-after-the-apology-fairness-in-implementation-still-matters/index.md)
- [Ombudsperson encouraged by government’s introduction of standard of conduct legislation for local governments](https://bcombudsperson.ca/news_release/ombudsperson-encouraged-by-governments-introduction-of-standard-of-conduct-legislation-for-local-governments/index.md)
- [BC Ombudsperson joins fellow ombuds offices across Canada in support of a National Indigenous and Human Rights Ombudsperson](https://bcombudsperson.ca/news_release/bc-ombudsperson-joins-fellow-ombuds-offices-across-canada-in-support-of-a-national-indigenous-and-human-rights-ombudsperson/index.md)