Investigative Reports
Our reports
Our public reports are the result of Ombudsperson investigations. These reports and the recommendations we make hold organizations accountable for their actions and help to improve public services for all.
We have created a detailed report list of all publications published by this office. Strategic plans can be found on the Strategic planning page.
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2025 Investigation Update: Short-Changed
This update report assesses the progress made by the province…
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No Notice, No Benefit
No Notice, No Benefit tells the story of two people…
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Short-Changed: Ensuring federal benefits paid to the province reach caregivers of children with disabilities
This report focuses on an investigation of the “Taylors”, grandparents…
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2019 Monitoring Update: Holding Pattern
This report is a monitoring update to our 2018 report…
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2019 Investigative Update: Working Within the Rules
BC Ombudsperson Jay Chalke released an update of a May…
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Working Within The Rules: Supporting Employment for Income Assistance Recipients
Special Report No. 41, Working Within The Rules: Supporting Employment For…
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Holding Pattern: Call Wait Times for Income and Disability Assistance
Holding Pattern: Call Wait Times for Income and Disability Assistance is…
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Time Matters: An Investigation into the BC Employment and Assistance Reconsideration Process
Special Report No. 35, Time Matters: An Investigation into the…
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No Longer Your Decision: BC’s Process for Appointing the Public Guardian and Trustee to Manage the Financial Affairs of Incapable Adults
On February 6, 2013, the Ombudsperson released Public Report No.…
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Last Resort: Improving Fairness and Accountability in British Columbia’s Income Assistance Program
In March 2009, our office issued Last Resort: Improving Fairness and…