# Fairness Fact Sheets

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Fairness fact sheets

Learn more about administrative fairness with these resources available for staff at public bodies.

Understanding administrative fairness

The essentials of procedural fairness

Reducing bias in decision making

The reason for reasons

Making fair decisions

Using discretion fairly

Fair appeal processes

Effective apologies

Complaint handling for local governments

What to expect from an Ombudsperson investigation

Early Resolution process for investigations

Fairness standards overview

Fairness self-assessment checklist