Settling into new housing

Authority Ministry of Social Development and Social Innovation
Details

Andrea had recently moved into supported housing. She said she wanted to buy a few items for her room but was not able to because her disability funds were issued to her on a weekly basis, not on the usual monthly basis. Andrea explained that because her funds were issued weekly, she was not able to save enough money to buy the items she needed. She said she wanted to have her funds issued monthly but had not been able to achieve that by herself. She said she did not understand why the ministry would not agree to her request.

We contacted the ministry about Andrea’s request to determine the ministry’s reasons for denying her request. The ministry agreed to review her case and after doing so, confirmed that Andrea was now receiving her funds on a monthly basis. Ministry staff also told us that if Andrea was not able to buy all of the items she needed for her new housing, she could submit a request for assistance to the ministry and it would provide funds if possible.

Andrea was very pleased she was now receiving her full assistance in one monthly payment and as a result, she was able to buy some items for her new housing.

Category Income and Benefits
Type Case Summary
Fiscal Year 2012
Location The Lower Mainland