Settling debts

Authority Ministry of Social Development and Social Innovation
Details

Martin had been receiving disability assistance for many years. When he contacted us he believed the ministry had made deductions from his disability assistance in error. He said he was not allowed to contact the ministry directly and had tried to address his concerns with the help of an advocate. However, he was not able to solve his concern.

We decided to investigate whether the ministry had been making deductions in error. We received information and records from the ministry about Martin’s disability assistance and debts that Martin had with the ministry. It appeared that most of Martin’s debts were acquired because the ministry had issued him repayable funds for damage deposits on his rental accommodation.

On review of the information, it looked like some of the repayments collected from Martin’s disability assistance may have been made after the limitation period for collection of the debt had expired. We contacted the ministry’s Financial and Administrative Services Branch. A manager reviewed Martin’s file and found it had deducted payments from Martin’s disability assistance after expiration of the time limit for collecting the debt. He concluded the ministry should reimburse Martin for those payments.

The ministry sent Martin a cheque for $255 and a letter explaining that the debt had been incorrectly collected and that he now had no debts with the ministry.

Category Income and Benefits
Type Case Summary
Fiscal Year 2011
Location The Interior