Return to Sender

Authority Ministry of Social Development and Social Innovation
Details

Harold’s disabilities restricted his ability to see and to get around. Disability assistance helped provide for his family of six. When they moved to a new home, Harold advised the ministry and it reviewed the amount of his assistance.

By Harold’s reckoning, the disability assistance he then started receiving did not add up. When he contacted the ministry, he discovered that his entitlement to assistance did continue, but he did not receive one month’s payment, because the cheque had been mailed to his old address in error. Harold told the ministry that his limited mobility prevented him from retrieving the cheque from his old address. He made numerous attempts over the following months to arrange delivery of that payment in vain. Then he contacted us.

From our review of ministry records, we observed that Harold had indeed notified the ministry that he would be moving and requested that his assistance be mailed to his new address. We concluded that it was reasonable for the ministry to review Harold’s level of assistance due to his move, but it failed to mail one month’s payment to the new address. As a result, after our inquiries, the ministry mailed him a new cheque for that month. Harold was thankful that the ministry had confirmed his entitlement and a problem he had been trying to solve for several months was now resolved.

Category Income and Benefits
Type Case Summary
Fiscal Year 2015
Location The Lower Mainland