Permission to Get Paid

Authority Ministry of Children and Family Development

Peter provided child care services from his home. He had completed forms with the parent he provided child care services for and understood the parent would send them to the Child Care Subsidy Program so that he would be paid.

After not being paid for several months, Peter called the ministry a number of times. Each time, he was directed back to the parent and the ministry declined to speak about the account. Frustrated at the lack of a substantive answer and that he still had not received payment, Peter contacted us.

Our investigation revealed that the parent had not submitted the registration form for Peter’s child care services, nor had the parent submitted monthly claim forms, as Peter had believed. The ministry did not err in delaying payment – Peter was never added to the parent’s confidential file.

As Peter was not added to the parent’s file, the program could not share any information with Peter when he called.

As a result of our investigation, the program agreed to review Peter’s claim pending the required documentation. The ministry also provided a designated contact person for Peter to forward the documentation to. Once Peter understood what information was required and the steps he needed to take, he quickly contacted the parent and, together, they submitted the necessary forms to their new contact person. The program then paid Peter for his service.

Peter thanked us for the assistance we provided for both navigating the payment process and facilitating a resolution of his specific case.

Names in our case summaries have been changed to protect the privacy of individuals. This case study can also be found in the 2016-2017 Annual Report.

Category Work and Business
Type Case Summary
Fiscal Year 2016
Location Vancouver Island / Sunshine Coast