Ombudsperson investigative update finds call wait times for most vulnerable still too long
|Uploads||Holding Pattern Monitoring Update, Holding Pattern Update News Release, Update Highlights|
Victoria – Income and disability assistance recipients are still not getting the timely service they need when using the Ministry of Social Development and Poverty Reduction’s telephone system, according to the BC Ombudsperson who released an update today to his 2018 report, Holding Pattern: Call Wait Times for Income and Disability Assistance. The update highlights that between April and October 2019 the ministry met its timeliness targets of 80% of calls answered in 10 minutes or less only one-third of the time.
|Date||Friday, February 14, 2020|