Nowhere to go

Authority Ministry of Social Development and Social Innovation

June is a single mom with a teenage son. When June called us, she said she had lost her housing and they had nowhere to go. June said she asked the ministry for a damage deposit to secure new housing and the ministry told her that because she had received previous damage deposits it could not help her. June said she did not know what to do and was unable to get information from the ministry that might help her.

We contacted the ministry’s manager of community relations and service quality and discussed June’s situation. We reviewed with him the legislation governing the ministry’s ability to issue multiple damage deposits. He agreed that in circumstances where someone is homeless or at risk of becoming homeless, the legislation allowed for issuing another damage deposit to June.

The manager contacted the local employment and assistance worker about June’s circumstances. That same day, an additional damage deposit was issued to June. The steps taken by the ministry to review June’s particular circumstances ensured that she and her son were able to secure housing.

Category Income and Benefits
Type Case Summary
Fiscal Year 2011
Location The North