Keep the Engine Running

Authority Transportation Investment Corporation

After standing in line to renew his driver’s licence, Omar was told it would be withheld until he paid his $2,500 bill for unpaid toll fees.

A business owner with many vehicles, Omar was not specifically aware of any outstanding debt and certainly did not anticipate losing his driving privileges.

Omar contacted TReO and found the cause: some of his vehicles were associated with an account that had been set up with an incorrect mailing address and name. Consequently, Omar did not receive multiple bills, or pay them within the 90-day window allowed.

Given that $2,500 was a substantial amount, Omar asked for another 90-day grace period to pay the lump sum. TReO declined and refused to remove the ICBC hold. At a loss, Omar came to us.

We said that we would try to arrange to have a manager call Omar to discuss what appeal options were available to him. As a result of our inquiries, a manager called Omar and discussed a more lenient payment arrangement. When we followed up with Omar, he had been given 90 days to pay.

Names in our case summaries have been changed to protect the privacy of individuals. This case study can be found in the 2016-2017 Annual Report.

Category Driving and Transportation
Type Case Summary
Fiscal Year 2016
Location The Lower Mainland