Improvements within a system

Authority Ministry of Public Safety and Solicitor General

Su-Lin had been the victim of a serious crime and was registered with the Victim Safety Unit of the Ministry of Public Safety and Solicitor General. She complained to our Office that the Victim Safety Unit process was unfair because it had not notified her of relevant court dates and outcomes regarding the sentencing of the perpetrator. Su-Lin said she contacted the ministry about inconsistent notification but the ministry had not addressed the issues.

Our Office notified the ministry that we had commenced an investigation into whether it had used a fair procedure in addressing Su-Lin’s concerns. We obtained information from the ministry about its notification process, considered the relevant legislation, and spoke with ministry staff about Su-Lin’s experiences. The ministry acknowledged that there were a number of factors that contributed to the inconsistency in notification that Su-Lin had experienced.

We consulted with ministry staff about possible improvements to the process. The ministry undertook a review of the current practices in the notification process, and a review of the limitations of the two applicable computer systems that were not currently linked. The ministry advised us that its ultimate goal is to be able to link the two systems. In the interim and as a result of the review, the ministry engaged staff in training to ensure that consistent messages are given to the person who is required to be notified. The ministry now encourages registrants to connect with a victim service worker as these workers can request that Crown Counsel provide any updates or details in change of court appearances or other conditions that may affect the registrant.

Category Corrections, Other
Type Case Summary
Fiscal Year 2010
Location The Lower Mainland