Immediate response

Authority Ministry of Social Development and Social Innovation
Details

Judy told us that she was experiencing a financial crisis. She had applied for assistance from the Ministry of Social Development and a telephone appointment for the following night had been made to assess her application. Judy said she was at risk of losing her housing, had not been able to purchase medicine for her rheumatoid arthritis and was concerned that the ministry would not be able to complete the application process because she was not sure how to make certain that her supporting documents could get to the assessor so she could get immediate help.

We immediately spoke with the ministry’s manager of community relations and service quality regarding Judy’s situation. The manager contacted the ministry office in Judy’s community and arranged for her to be seen in person that day. Judy was approved for and received financial assistance immediately. She would also receive medical coverage, and ministry staff talked with her about applying for disability benefits.

The ministry’s immediate response ensured that Judy received both the financial and medical assistance she needed.

Category Income and Benefits
Type Case Summary
Fiscal Year 2011
Location The Interior