The Dentist Is In

Authority Ministry of Children and Family Development

Zach, a teenager living independently on a Youth Agreement, asked the ministry for financial support for dental care. After several weeks passed without a decision, Zach contacted us in significant pain – he needed his dental issues addressed soon.

We investigated right away. The ministry explained that Zach had recently seen both a dentist and an oral surgeon and an appointment with an orthodontist was pending. The ministry was waiting for its dental insurer to process the claim estimate and approve the over-limit funding needed for the dental work. The ministry had not yet inquired into the disposition of the insurance applications, so we asked them to do so, noting the delay. The ministry agreed and followed up that day.

The ministry determined that there had been a misunderstanding – one of the over-limit applications for Zach’s dental work had not been made. By coordinating with both the dental office and the insurer, the ministry took immediate steps to rectify the problem and the application was submitted to the insurer the same day.

Zach’s social worker then called him to explain what had happened. We followed up directly with Zach who said that he was satisfied that the problem had been addressed and that he was going to have his dental issues dealt with soon.

Names in our case summaries have been changed to protect the privacy of individuals. This case study can also be found in the 2016-2017 Annual Report.

Category Children and Youth
Type Case Summary
Fiscal Year 2016
Location The Lower Mainland