Delay resolved

Authority Ministry of Social Development and Social Innovation
Details

Javier called us because he was concerned about having to wait to get an assessment to determine his eligibility for income assistance. Javier had a confirmed job in Alberta beginning in early January and he needed money to travel to Alberta to accept the job. The ministry said his application wouldn’t be processed until mid-January.

We investigated whether the ministry unreasonably delayed assessing Javier’s eligibility for assistance. We contacted the manager of community relations and services quality and had several discussions. Ministry staff had tried to reach Javier by phone but they were unable to reach him. In response to our investigation, the manager had ministry staff contact Javier. Javier had an intake interview promptly and was issued hardship assistance.

Category Income and Benefits
Type Case Summary
Fiscal Year 2013
Location The Interior