B.C. Ombudsperson's annual report highlights medical services

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Victoria – B.C. Ombudsperson Jay Chalke released his annual report today detailing investigations concluded with provincial and local public authorities in 2015/16.

“This report shows how we helped people all across B.C.,” says Chalke. “While our annual report covers all our work, this year I want to highlight investigations into one area of public services British Columbians care deeply about: health care.”

Issues of fairness in health care services are not limited to regional health authorities, Chalke notes: “Healthcare delivery is complex and issues of fairness can arise within many public bodies, not just regional health authorities. That’s why this report also highlights health care related investigations we did of B.C. Emergency Health Services, the College of Licensed Practical Nurses, the Ministry of Children and Family Development – and four investigations into health care services in prisons operated by B.C. Corrections.”

Investigations featured in the annual report include a series of administrative errors that got in the way of an elementary school girl’s mental health care, $6,100 in ambulance fees issued after a medical emergency struck one month before Medical Services Plan coverage began and an inmate who was denied treatment in custody for a serious medical condition.

Since 1979, the Office of the Ombudsperson has had a statutory mandate from the provincial legislature to uphold fair and reasonable conduct by provincial public authorities. In addition to investigating individual complaints, the Ombudsperson also publishes systemic investigations and recommendations for changes that address administrative unfairness and improve public administration in B.C.

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Media Contact: Brad Densmore, Outreach Information and Education Officer | 250 356 7740

Date Monday, June 27, 2016