And the power’s back on!

Authority Ministry of Social Development and Social Innovation
Details

Janet’s hydro had been disconnected. She complained to us because she was worried that the ministry had denied her request for a crisis supplement because the hydro bill was not in her name. She explained that she and her children had been without power for three days.

We investigated how the ministry had responded to Janet’s request for assistance with her hydro bill. The manager of community relations and service quality who we spoke with told us that Janet’s request for a crisis supplement would be considered if Janet submitted a bank statement and transferred the hydro bill into her name. In response to our investigation, the ministry contacted Janet that day and her power was also re-connected that same day.

Category Income and Benefits
Type Case Summary
Fiscal Year 2013
Location The Interior