Search Results
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Early Resolution Officer
The ERO uses active listening and conflict resolution skills to assess complaints received from diverse members of the public via phone, in person or in…
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Income and disability assistance call wait times still failing years after Ombudsperson warnings
Victoria – Most people calling the Ministry of Social Development and Poverty Reduction for income and disability assistance are still waiting far longer than the…
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2026 Investigation Update: Holding Pattern
This update report assesses the progress made by the province in implementing the nine recommendations made by the Ombudsperson in our 2018 investigation into unacceptable…
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Open Meetings: Best Practices for Local Governments
This guide is a resource for local governments and boards to ensure meeting standards and practices demonstrate openness, transparency, and accountability to the public.
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BC Ombudsperson releases updated guide on open meetings to support transparency across local governments
Victoria – The Office of the Ombudsperson has released an updated edition of its Open Meetings: Best Practices for Local Governments guide, designed to support…
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While pre-planning was limited, Ombudsperson investigation finds speed of provincial government delivery of social assistance cheques during 2024 postal strike was reasonable
Victoria, BC – The BC Ombudsperson released a report today outlining the results of his office’s investigation into the Ministry of Social Development and Poverty…
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Stamp of Approval
This report outlines the results of an investigation into the Ministry of Social Development and Poverty Reduction’s distribution of income and disability assistance cheques during…
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Administrative Monetary Penalties
This guide is meant to assist government bodies that use administrative monetary penalties to do so in a way that is administratively fair.
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Legislative Assembly appoints BC’s next Ombudsperson
The Legislative Assembly of British Columbia has appointed the province’s next Ombudsperson. Sandy Hermiston will begin her term on January 31.
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Fairness under pressure: BC Ombudsperson highlights rising complexity and urgency in complaints about public service
Victoria, BC – The BC Ombudsperson says people in British Columbia are facing a growing mix of pressures when trying to access fair public services. Services are…