The Office of the Ombudsperson has been receiving and investigating complaints about administrative unfairness involving local governments since 1995. Approximately eight per cent of our total files involve local government.
Complaints involving local government include adequacy of information, bylaw enforcement, open decision making, public consultation or fees/fines, as well as other matters of administrative fairness.
The Ombudsperson regularly meets with local officials and community groups to answer questions, assist with administrative practices and resolve complaints. We also have a local government brochure for officials who deal with complaints and for residents who have concerns.