Pick a Cup, Any Cup?

Authority Revenue Services of B.C.
Details

After doing his taxes, Bob sent the $2,000 he owed from his online account. Soon thereafter, Bob realized there had been a mistake.

Rather than paying "Revenue Canada," Bob had accidentally sent his funds to "Revenue Services of B.C." – the similarly named, and unaffiliated, collections arm of the province.

Like many people, Bob would pay Revenue Services of B.C. to settle his Medical Service Plan premiums. RSBC also handles other funds payable to the province.

After asking his bank for help without success, Bob called Health Insurance BC
about his apparent $2000 MSP overpayment. Despite him making several calls, HIBC could not find anything on Bob’s file. There was no overpayment. His money was not there. Alarmed, Bob contacted us.

We put Bob in direct contact with the most relevant authority: RSBC.

RSBC noted that it had placed Bob’s funds into his land tax deferment account, out of sight from HIBC. As a result of our inquiry, the authority contacted Bob to tell him his funds would be returned in the form of a printed cheque.

Bob called us back the same day saying he was impressed how we helped him within the hour, before he even got home. Furthermore, Bob said that the prompt and pleasant service he received from RSBC erased all the negative feelings he had about his taxing experience.

Names in our case summaries have been changed to protect the privacy of individuals. This case study can also be found in the 2016-2017 Annual Report.

Category Health
Type Case Summary
Fiscal Year 2016
Location Vancouver Island / Sunshine Coast