New Process for Veterans

Authority Health Insurance BC
Details

Harry retired from a career in the Canadian Armed Forces and needed Medical Services Plan (MSP) coverage. Typically, the federal government sends Health Insurance BC (HIBC) the required paperwork one day after a Canadian Armed Forces member is discharged. 

Harry was surprised to find a gap in his coverage. One month passed before his MSP coverage started. Meanwhile, Harry incurred medical expenses. When Harry inquired about the apparent mix-up, HIBC declined to provide him retroactive coverage from his date of discharge from the military. After appealing to HIBC unsuccessfully for reimbursement, Harry reached out to us. 

Canadian Armed Forces personnel discharged in B.C. are not required to fulfill the waiting period for MSP coverage. They are eligible for coverage on the date of release from service, provided they are in B.C. on that date – which Harry was. As a result of our investigation, HIBC agreed to immediately process Harry’s MSP coverage retroactively so he could seek reimbursement for medical costs. 

Further, HIBC told us it had begun improving its process respecting discharged Canadian Armed Forces personnel and would work with federal government agencies to maximize a smooth transition to civilian life for all eligible members. Harry was pleased that he could now apply for reimbursement of his medical expenses.

Names in our case summaries have been changed to protect the privacy of individuals. This case study can also be found in the 2016-2017 Annual Report.

Category Seniors
Type Case Summary
Fiscal Year 2016
Location Vancouver Island / Sunshine Coast