|Authority||Ministry of Social Development and Social Innovation|
Susan lived with her mother. When another family member moved in, the situation became violent. Susan had to move out immediately.
Fortunately, Susan found an affordable rental unit with a landlord able to take a tenant mid-month. However, Susan had already paid her mother rent for the month. Her money was gone. Susan’s new landlord allowed her to delay payment but also set a firm deadline when rent was due.
Faced with an urgent need for funds, Susan asked the ministry for a crisis supplement, explaining that she already paid rent to her mother for that month and had no choice but to leave. Her request for a crisis supplement was denied.
Susan contacted us for help on the day her rent was due and we investigated immediately.
In response, the ministry quickly agreed that Susan should, in fact, have been provided a crisis supplement and the person who made the decision evidently did not fully understand Susan’s circumstances. The ministry then issued a crisis supplement cheque for Susan’s new landlord that same day.
|Category||Housing and Property, Income and Benefits|