B.C. Ombudsperson holding five Lower Mainland complaint clinics

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Victoria – Has the provincial government, local government, or other B.C. public body treated you unfairly? Next week, B.C.’s independent voice for fairness is available to help at five mobile complaint clinics in the southern Lower Mainland.

Appointments with B.C. Ombudsperson staff are being booked at two locations convenient to the SkyTrain – Surrey Central station on Feb. 2 and New Westminster station on Feb. 4. Three South of the Fraser clinics are also available in North Delta on Feb. 1, White Rock on Feb. 3 and Tsawwassen on Feb. 5.

Call the Office of the Ombudsperson toll-free at 1-800-567-3247 for more information and to reserve a time.

“The Office of the Ombudsperson serves all of British Columbia,” says Ombudsperson Jay Chalke. “Our mobile complaint clinic is a great option for anyone in the Lower Mainland who has not been successful resolving their concerns about a provincial public authority on their own. We can review your situation during the mobile complaint clinic. That initial review can lead to an investigation by our office.”

The Ombudsperson is independent of government and has jurisdiction over all provincial ministries and boards, Crown corporations, colleges and universities, schools and school boards, health authorities, local governments and self-governing professions.

“We receive around 7,500 inquiries and complaints annually,” says Chalke. “People can reach us in person, by phone, mail, fax, or web form.

“Your complaint can help others. We have seen many times that just one voice can lead to systemic improvements that assist many.”

Since 1979, the Office of the Ombudsperson has had a statutory mandate from the provincial legislature to uphold fair and reasonable conduct by provincial public authorities. In addition to investigating individual complaints, the Ombudsperson also publishes systemic investigations and recommendations for changes that address administrative unfairness and improve public administration in B.C.

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Media Contact: Brad Densmore, Outreach Information and Education Officer | 250 356 7740

Date Thursday, January 28, 2016