Make an Online Complaint

Use the secure form below to submit a complaint to the B.C. Office of the Ombudsperson.

Need to know what the Ombudsperson can investigate? Click here.

The online complaint form is designed to be a brief summary of your complaint. For a more detailed submission please print off one of our other forms and submit your information by mail or fax to us – or call 1-800-567-3247.

After you submit your complaint, you can expect to be contacted within five working days by telephone, fax, or by Canada Post.  Due to security concerns we do not reply by e-mail.

  • Items with a star "*" next to them are required fields.
  • For the larger text boxes, please separate paragraphs by pressing the enter or return key.
  • When complete, please save or print a copy of your complaint for your records.
The Ombudsperson Office hours of work are Monday to Friday, 8:30am to 4:30pm. Please indicate if you have a preference for the best time for us to call you?
Give us the name of the organization you are complaining about. (Please be as exact as you can be.)
Give us the names of the people you have dealt with there. Give us any job titles, phone numbers or business addresses that you have for them.
Tell us your complaint. Tell us what you have done to try to solve the problem yourself. (Please give us any file or reference numbers and the dates these things happened.)
Why do you believe the organization's actions are unfair?
If yes, when was the last appeal or review and what was the result?
What do you want to happen? Describe the result or outcome.
If you consider the matter urgent, explain why.