Our Vision

British Columbia’s independent voice for fairness

Our Mandate

We exist to:

  • ensure that the people of British Columbia are treated fairly in the provision of public services,
  • promote and foster fairness and accountability in public administration, and 
  • provide an independent avenue of last resort for individuals with complaints about government services.

We deliver our mandate by:

  • responding to inquiries from the public,
  • educating citizens and public authorities on issues of administrative fairness,
  • conducting thorough, impartial and independent investigations of complaints,
  • independently initiating investigations of apparent administrative unfairness,
  • facilitating resolutions of complaints and improvements to the administration of public policy through consultation and recommendations, and
  • reporting to the Legislative Assembly and the people of British Columbia to bring attention to matters of administrative unfairness and the work of the Office generally. 

Our Principles

External Principles

Internal Principles

  • We are fair and impartial
  • We are professional and thorough
  • We listen with respect
  • We seek resolutions that are principled and practical 
  • We respect and support each other as a team
  • We are committed to high standards of practice in our work
  • We strive continuously to improve our services
  • We value the expertise and knowledge of our staff

Planning and Budget

 

Strategic Plans

 Service Plans    

Budget Submissions

CURRENT

2016 - 2021

PRIOR

2010 - 2014

2006 - 2010

2001 - 2005

1997 - 2001

CURRENT

2017/18 - 2019/20

PRIOR

2016/17 - 2018/19

2015/16 - 2017/18

2014/15 - 2016/17

2013/14 - 2015/16

2012/13 - 2014/15

2011/12 - 2013/14

2010/11 - 2012/13

2005/06 - 2007/08

2004/05 - 2006/07

2003/04 - 2005/06

CURRENT

2017/18 - 2019/20

PRIOR

2016/17 - 2018/19

2015/16 (Supplementary)

2015/16 - 2017/18

2014/15 - 2016/17

2013/14 - 2015/16

2012/13 - 2014/15

2011/12 - 2013/14

2011-2013

2010-2012

2009-2011

2008-2010

2007-2009

2006-2008

2005-2007

2004-2006